We are now looking for an ambitious and hands-on Customer Success Manager to work as part of a driven and creative team of Geo-Data Scientists, Product Designers and Professional Services experts, to deploy software solutions against some of the most significant challenges, cities and transport operators are facing. As a Customer Success Manager, your role will be key in empowering our customers to use our solutions to their best advantage, ensuring it helps their teams address their defined use cases: you will take part in developing our Customer Success programme, Professional Services offering and Product strategy, contribute to the building and improvement of features and insights, leading to the creation of a great user experience.

🎯 Your missions :

You will support the Customer Success team in engaging with a range of B2G/B2B customers :

• You will be the primary point of contact for our B2G/B2B customers in France and Belgium

• Conduct regular meetings (periodic business reviews and operational check-ins) with all the stakeholders of the client’s organisation, project team and sponsors, in order to understand the critical questions they need to answer, locate their biggest pain points, build bespoke solutions, and develop long term relationships

• Define and drive a success plan with each of your customers to ensure optimal delivery of each of their objectives and use cases

• Identify relevant datasets through deep engagement with customer problems and workflows, and coordinate with Vianova’s Engineering and Data teams to integrate the data into a stable and extensible pipeline

• Build and execute processes around onboarding of new customers, and contribute to a knowledge library that helps win and retain customers

• Lead training sessions to ensure that the solutions are meeting customers needs, and to ensure they are being used comprehensively enough to have concrete impact on their operations

• Structure, manage and monitor the projects’ commercials, schedule and scope, ensuring their deployment according to company standards and customer needs

• Conduct ad-hoc analyses, produce strategic recommendations to customers, and present the results of our work to external audiences ranging from analysts to C-level executives

• Work cross-functionally with the Engineering and Product teams to escalate and integrate customer requirements into Vianova solutions offerings

• Support customer users with their technical issues and questions, according to Vianova’s service level agreements

• Collaborate with the Sales team to manage each account effectively, driving subscription renewals, identifying upsell, cross-sell and expansion opportunities at existing customers

• Scope out potential engagements with new stakeholders and deliver pre-sales demos and presentations as required

🎁 What we offer:

• Competitive salary & exciting benefits from health insurance, to travel and meal tickets

• Be part of a challenging adventure, with a passionate and multicultural team, with high technical and scientific backgrounds, from Google, Alliance Renault-Nissan, Dassault Systemes, Uber, Michelin

• Immerse yourself in a collaborative, entrepreneurial, international, fun and agile working culture.

• Possibility to work from anywhere, in full remote or at our comfortable Paris office with gym as well as various team activities and events

🧩 About you:

We are looking for someone with:

• Master’s degree graduate or equivalent from a leading university, business school or engineering school

• Fluency in French

• Fluency in English ; skills in other languages would also be appreciated

• Excitement about software solutions to deliver better transportation in cities

• Ability to synthesize disconnected streams of thought into a cohesive understanding of what the most important problem is, what the data means, what the product needs, what users are motivated by, and where the impact could be

• Strong analytical reasoning and curiosity, a sharp intuition for product, and a strong degree of user empathy to ultimately empower our clients to make better decisions

• Maker spirit and grit: we are looking for someone passionate, entrepreneurial and go-getter, with a strong work ethic as well as a genuine interest in the company’s mission

• Experience with programming, scripting or statistical packages (e.g. Python, R, SQL) and data visualisation (e.g. Tableau) is a plus

1. Phone interview (~30min)

2. Functional fit interview (~45min)

3. Fully remote case study to evaluate your hard skills

4. Debriefing your exercise and projecting yourself in the company (~60min)