TheFork

TheFork

Cluster Training Manager

  • Indefinido 
  • Milan
  • > 2 años

La empresa

TheFork

TheFork

    La oferta

    Cluster Training Manager

    • Indefinido 
    • Milan
    • > 2 años

    ¡El puesto ya ha sido cubierto!

    About

    TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe, Australia and Latin America, with a network of more than 80,000 restaurants worldwide, more than 30.5 million monthly visits and present in 22+ countries around the globe.

    TheFork connects restaurants and diners.

    Through TheFork (website and application), as well as through TripAdvisor, users can easily select a restaurant according to preference criteria (such as the localisation, type of cuisine, restaurant type and average price), consult user reviews, check real-time availability and instantly book online.

    From the restaurants’ side, TheFork provides them with a software solution, TheFork Manager, which enables restaurants to optimize reservations management, streamline operations and ultimately improve service and revenues.

    TheFork team aims to inspire and enable people to confidently discover, experience and share food. We operate under a shared set of values that define how we do business and how we interact with our colleagues, our partners, our customers and our food community. We strongly believe that building a diverse workforce of people from all walks of life helps us have a richer, more vibrant, more successful workplace.

    Job description

    TheFork is the leading online restaurants reservation platform in Europe, Australia and Latin America, with a network of more than 80,000 restaurants worldwide, more than 30.5 million monthly visits and present in 22+ countries around the globe. TheFork connects restaurants and diners. Through TheFork (website and application), as well as through TripAdvisor, users can easily select a restaurant according to preference criteria (such as the localisation, type of cuisine, restaurant type and average price), consult user reviews, check real-time availability and instantly book online. From the restaurants’ side, TheFork provides them with a software solution, TheFork Manager, which enables restaurants to optimize reservations management, streamline operations and ultimately improve service and revenues.

    TheFork team aims to inspire and enable people to confidently discover experience and share food. We operate under a shared set of values that define how we do business and how we interact with our colleagues, our partners, our customers and our food community. We strongly believe that building a diverse workforce of people from all walks of life helps us have a richer, more vibrant, more successful workplace.

    What are your missions?

    TheForks recruit his next Manager « Trainers » in charge of officer, animate and motivate the « Training » Team based in Italy & France. Our team is composed of 14 trainers & Team Leaders who are the restaurants & internal team’s point of contact for every topics related to TheFork Manager, our management tool we propose to our partners.

    Team Management :

    • Bring your expertise, dynamism, charism and leadership to achieve your targets
    • Help your team to power up by coaching, training and stimulating them (weekly meetings, personalized follow up, team incentive)
    • Collaborate and interact regularly with other local teams (trainers, marketers, hunters, managers ...) to ensure methods alignment, good practices sharing and respect of common rules
    • Be proactive in the creation of internal processes and ensure the effectiveness of operational implementation
    • Participate to HR process (recruitment, annual interview,…)
    • Be an example for the team, by doing trainings when it’s needed, in order to always be close from the field and be connected with the reality of the team

    Implement a plan of continuous training

    • Define the target of this training plan
    • Implement it operationally
    • Drive the trainings (content, support, rhythm)

    Collaboration with Product & Central Teams

    • Collaborate on a daily basis with Central & local teams (Sales, AM, Product, Marketing etc.)
    • Gather all the feedback coming from the field
    • Organize & participate to regular meetings with the Product Team

    Who you are?

    • You have managerial experience of at least 2 years, preferably in a tourism, hotel or restaurant actor (priority management, decision-making, listening)
    • You are fluent in English and you already worked in an international environment
    • You are result oriented, and have a sales profile, you demonstrate leadership skills
    • You are Analytical & Autonomous
    • You are a master of the Pack Office Window
    • A strong knowledge of Salesforce would be a real plus

    #LI-LD2

    Meet the team

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