Engagement Manager (H/F)

Resumen del puesto
Indefinido
Puteaux
Salario: No especificado
Teletrabajo ocasional
Competencias y conocimientos
Contenido generado
Capacidad de comunicación
Gestión de un equipo interfuncional
Metodologías ágiles
Garantía de calidad

Tata Consultancy Services - TCS
Tata Consultancy Services - TCS

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El puesto

Descripción del puesto

As a Global Engagement Manager, you will lead strategic client relationships and oversee the successful delivery of complex, multi-region programs—particularly in the areas of IT infrastructure, cloud transformation, and digital services. You will act as the bridge between client vision and delivery execution, ensuring alignment, satisfaction, and long-term value creation.

Key Responsibilities:

  • Serve as the primary engagement leader for global clients, ensuring strategic alignment and delivery excellence.

  • Oversee multi-disciplinary programs involving infrastructure modernization, cloud migration (public/private/hybrid), and digital transformation.

  • Coordinate cross-functional teams across geographies, ensuring consistency in delivery, governance, and communication.

  • Apply Agile, PRINCE2, and hybrid methodologies to manage program execution, timelines, and risk.

  • Ensure 24x7 operational readiness and SLA compliance for infrastructure-heavy engagements, including incident and change management.

  • Drive financial performance: revenue forecasting, cost control, invoicing, and deviation management.

  • Lead executive-level client communications, manage expectations, and resolve escalations.

  • Ensure quality assurance and program integrity, aligning with technical standards and business goals.

  • Oversee multi-site, multi-shore delivery models, ensuring seamless coordination and performance.

  • Support business development by identifying growth opportunities within existing accounts.



Requisitos

  • 15+ years of experience in IT program management, with a strong focus on infrastructure and client engagement.

  • Proven experience managing large-scale, international, 24x7 operations with high availability requirements (99.99% SLA).

  • Deep understanding of cloud technologies (public, private, hybrid) and infrastructure services.

  • Certified in Agile (Scrum, SAFe) and PRINCE2; PMP or ITIL certifications are a plus.

  • Strong leadership, communication, and stakeholder management skills.

  • Fluent in English; French proficiency is a strong advantage.

Why Join TCS France?

  • Competitive fixed + variable compensation

  • Holiday bonusprofit sharing, and CSE benefits

  • Work with global clients on cutting-edge transformation projects

  • Access to training, certifications, and international career paths

  • Participate in community events: tech meetups, after-works, and innovation weeks


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