Our Story So Far:

Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services. 

In less than 5 years, Pigment has grown to over 380 employees across offices in New York, Toronto, London & Paris and attracted a total of $393M in investment from some of the top Venture Capital firms globally.

We serve companies including Unilever, Deliveroo, Gong and Brex to name a few!

The opportunity

Pigment has structured its Internal IT department with a Head of Internal IT reporting to the CISO and a Junior IT technician. The IT team is now expanding to support over 300 end users with a very fast-paced growth in 2024.

We are seeking a highly skilled and motivated IT Specialist to join our dynamic IT team. You will play a key role in day-to-day IT operations, providing technical expertise, and ensuring the seamless functioning of our IT infrastructure. The ideal candidate will possess the ability to thrive in a fast-paced environment. The breadth of scope will allow Pigment to tailor this role according to the candidate’s existing experience and areas of interest. 

Responsibilities

Technical Support And Ticketing Tool Ownership

- Provide level 2/3 technical support to resolve complex IT issues and serve as an escalation point for the IT support technician.

- Collaborate with other teams to troubleshoot and resolve system-related problems.

- Take ownership of the ticketing tool (Zendesk), ensuring accurate and timely ticket resolution.

- Develop and maintain ticketing system workflows and configurations to optimize efficiency.

- Establish and maintain key performance indicators (KPIs) for IT operations.

- Generate regular reports on key metrics, including incident resolution times, system performance, and user satisfaction.

IT Operations Management

- Participate in daily IT operations, ensuring the reliability, availability, and performance of the IT infrastructure under the supervision of the Head of IT.

- Work closely with the Head of IT to develop and implement operational policies, procedures, and best practices.

- Oversee on/offboarding of employees to match our security certification requirements.

- Saas Tool Administration.

- Provide technical mentorship to the IT Support Technician and help him develop his technical skills (automations, scripting, etc.).

IT Transformation and Change Project

- Participate in change and improvement projects for the IT department.

- Projects for the development of our IT department: Tool Migrations, Reorganization of user policies and structures, internal tool reviews, and optimizations.

- Service reliability of the IT department and automation of daily tasks.

- Capacity to plan and deliver projects on time and budget.

IT Asset Management, Logistics, and Inventory

- Participate in the inventory of all IT assets, ensuring accurate records and compliance.

- Optimize asset utilization, track warranty information, and conduct regular audits.

- Implement and improve asset management processes for cost-effectiveness and alignment with business goals.

- Proactively address potential issues in asset management and logistics.

- Play a key role in the lifecycle management of IT assets, from acquisition to disposal.

- We are currently acquiring an IT asset inventory/logistics tool.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- Previous experience in IT operations management, with a focus on technical support and incident resolution.

- Experience with IT ticket intake management and a track record of effective ownership of resolution workflows.

- Excellent communication and interpersonal skills. (English required, French is a plus)

-Knowledge of scripting languages (e.g. Powershell, Bash) for automation of workstation administration is a plus.

-Knowledge in programming (preferably Python) for SaaS automation tasks via APIs is a plus.

Environment

- The scope of this role is IT operations at Pigment, based in Paris

- Pigment has sites in Paris, London, Toronto, and New York

- MacOS, Windows

- Google Workspace, Google Identity, Vanta, Hibob, Slack, GitHub, Jira, Jumpcloud, Zendesk

What you will get

- Competitive salary

- Equity

- The best health insurance with Alan Blue entirely free for you and your family 

- Trust and flexible working hours

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace.  All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability,  sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.