About Shotgun 

Shotgun is a worldwide event marketplace that enables live event organizers to create amazing events and distribute tickets to evolving communities of users, in France, Brazil, Spain, USA or Mexico.

We've built an intuitive software to help organizers build and grow their community and make the right decisions all throughout their journey. Shotgun allows them to refocus on what really matters to them: artistic direction and event production.

In a world where going out has become a way of life, the mobile application Shotgun is the go-to destination for young people to discover events, buy and resell tickets.

We're building the platform that connects millions of fans to event producers and artists. Our mission is to make people live amazing experiences in the real world.

 📲 Shotgun is the platform for people who live outside: we are the marketplace where social lives are organized

🌎  Don't forget to follow us on Instagram

👀 What we're looking for

We're looking for individuals who want more than just a job. People willing to get out of their comfort zone to reach outstanding goals. Doers who never stop learning. We want people who are talented, optimistic and fun: who set the bar high but don't take themselves too seriously.

👩💻👨 Mission

As Support freelance agent, you’ll be the go-to ambassador of our organizers during weekends. You’ll be responsible for updating our tools and will be helping the Support team with projects and future ideas. Our B2B satisfaction will be the heart of your missions. Your target is to offer THE solution to all Shotgun organizers. 

🔨What you will do

You will :

• Manage our support tools to help event organizers’ technical issues
• Interact in writing with event organizers on a daily basis, and make sure they feel supported and happy
• Report bugs to our technical team to be resolved quickly
• Share producers requests or feedback to help the product team adjust the product roadmap
• Help us improve our tools (Help Center FAQs, automatic responses, macro, internal documentation) & processes
• Respond to requests and comments on Zendesk and emergency phone line on weekends
• Best-practice and knowledge sharing with our marketplaces in the US, Brazil, Iberia

💡 The job is made for you if you are...

• You speak French and English fluently (Portuguese is a +)
• You are empathetic and you genuinely love to help others
• You know how to find the right words and the right solutions in any situation
• You are a structured, organized and agile person
• You’re comfortable with numbers
• You are self-efficient, autonomous, and you don’t mind getting your hands dirty
• Your patience is gold
• You are eager to learn, and ready to commit to a fast growing startup
• A previous experience in tech-related company is a plus !

A first work experience isn’t mandatory if you have the right mindset! Show us what you’ve got!

🧰 Tools that are most used

You don’t need to have experience with it, don’t worry. This is just for you to know.

• Zendesk
• Notion
• Metabase

🤝 Hiring process

1. CV analysis
2. 1-hour call with our B2B Support Manager
3. Technical test
4. 1-hour call with our Head of Account Management

😍 Additional information

Contract type: Freelance, part-time contracts or internship, available to work during weekends.

This is a position to start immediately