Job Title: Implementation Project Manager (with pre-sales responsibilities) 

Type of employment: Permanent (CDI)

Location: Paris or full-remote position in France. You must already be living in France and have the legal right to work here without visa sponsorship, as we’re unable to provide sponsorship for this position.

THE WORLD’S MOST CONNECTED ​POST-PURCHASE AND RETURNS NETWORK 

ZigZag Global
We are an award‑winning eCommerce returns and post‑purchase specialist, founded in 2015 by our CEO, Al Gerrie.

With over 250 team members across the UK, Bulgaria, France, Portugal, Germany and Spain, we’re building the world’s most connected post-purchase and returns network — reducing complexity, driving sustainability, and reshaping how retailers engage customers after the sale.

Today, more than 1100 companies use our SaaS platform across 170 countries. Our leading enterprise retail and logistics clients include The Very Group, New Look, Boden, Selfridges, Sports Direct, The Hut Group, Swarovski, L’Occitane, PhotoBox, Carrefour, Land’s End and DHL.

Discover more about what we do: https://www.zigzag.global/about-us

We were the experts in returns. Now we are the experts in the whole post-purchase experience!

Our Values

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success.  

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. 

Position Overview:
We are recruiting a Implementation Project Manager (with pre sales responsibilities) to join our global Implementations team, partnering with cross‑functional teams to ensure we deliver exceptional value to our clients.

In the context of Zigzag Global’s acquisition of the long-established French brand Shipup, you will be an expert for the Post-Purchase Experience solution and will be involved in developing standardised implementation processes for the roll-out of our new unified Post-Purchase + Returns product.

Key Responsibilities

Product expertise & Presales Support 

• Develop a strong expertise on our SaaS solutions and market needs.
• Act as a reference resource for internal teams, expert of our product and our clients needs.
• Assist internal teams (Sales and Customer Success) by analysing prospect and customer needs and providing clear, informed responses to technical and functional questions.
• Prepare and deliver tailored, engaging demonstrations of our solutions that address specific use cases and challenges. 

Sales Collaboration

•  Support Account Executives in drafting commercial proposals by making sure they propose the right commercial plan and onboarding offer to the prospects, depending on their use-case and needs. 
• Act as a trusted advisor to our prospects by helping them understand how our solution addresses their pain points, driving conversion and pipeline velocity. 
• Develop and maintain presales documentation (technical brochures, use cases, etc.). 
• Participate in tenders and contribute to responses for RFPs. 

Communication and Events

• Attend trade shows and professional events to promote our solutions. 
• Create and present presales materials during internal or external events. 

Onboarding Manager  

• Act as a project manager throughout the Implementation process of our customers. Technical and functional scoping, project kick-off, key users training, setup assistance, GoLive and hypercare.
• Setup handover meetings and collaboration tools with the Sales team and the Customer Success Team.
• Contribute to improving onboarding efficiency by improving processes and creating materials to help scale onboarding efforts.
• Drive the best customer experience possible, leading to success throughout the Onboarding journey.
• Define and create specifications for the configuration of a client's platform.

Strategic projects

• Monitor KPIs to ensure a high level of performance (closing rate in presales activity, onboarding duration, onboarding satisfaction, onboarding churn).
• Participate in building a strong strategy to go upmarket and smoothly onboard our most strategic accounts. 
• Challenge existing processes and tools and participate in building new ones to have the best self-service onboarding for our mid-market customers. 

Our technical stack:

What you'll need to be successful

• A proven track record in SaaS environments, with expertise in project management, implementation delivery, and pre‑sales.
• Aptitude for understanding technical solutions and communicating to technical and non-technical audiences.
•  Ability to demonstrate an understanding of API and System Integration documentation.
• Confidence when interacting with clients.
• You have strong stakeholder management and communication skills. 
• You learn quickly and thrive in dynamic scale‑up environments where ownership and intrapreneurship are encouraged.
• You have a full professional proficiency in French and English. Spanish would be a real plus.
• Working in a context of a company merger sounds exciting to you.

Benefits

• A challenging and learning environment: we value high standards and empowerment. We always strive to make our employees grow to stay at the forefront of the market by knowing and using effective, up-to-date tools, frameworks, and processes! 
• Flexible hybrid remote model: work from our Paris office or fully remotely, as long as your located in France. We know that everyone has their own way of working that best fits their lifestyle and needs. 
• International environment: join a diverse team with 10+ nationalities where English is our official language. 
• People-centric company: we believe that happy and healthy collaborators can achieve great things. Investing in their wellbeing is investing in our success.
• Fun workplace where connections thrive: we value human connections and a collaborative work environment. That is why we organize opportunities to spend time together, whether physically or remotely. 
• Swile card: Meal vouchers and more than €500/year for green transport subsidies (public transport, bike purchases, protective gear etc.).
• 33 days of paid time off per year: a generous PTO policy to support your work-life balance.
• Work from home set-up: Get up to €500 to create an optimal home office with a desk and/or chair.

Please send us your CV in English 

We are proud to be an equal opportunity employer and embrace diversity, equity, and inclusion in all that we do. We welcome applicants of all backgrounds and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. Everyone is valued and encouraged to bring their full selves to work.

We believe in hiring people, not just skills. If this role excites you and inspires you to bring your best every day, we’d love for you to apply.