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Brevo
Brevo

Customer Experience Representative - German Speaker

Join Brevo, a leading Customer Relationship Management (CRM) suite, as a Customer Experience Representative - German Speaker. In this role, you will be the voice of the company for German-speaking Enterprise clients, providing exceptional support, building strong relationships, and guiding clients through technical topics. You will collaborate closely with various teams to ensure seamless service and contribute to client retention and satisfaction. The position offers a unique opportunity to work in an international and collaborative scale-up environment with various benefits and growth opportunities.

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Resumen del puesto
Indefinido
Paris
Unos días en casa
Salario: No especificado
Competencias y conocimientos
Colaboración y trabajo en equipo
Competencias técnicas
Capacidad de presentación
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Be a trusted advisor to clients, providing exceptional support and building strong, lasting relationships.

Proactively anticipate and respond to client needs, helping resolve issues and exceed expectations.

Help clients become more autonomous by guiding them through technical topics like HTML basics, APIs, and plug-in integrations.

Brevo
Brevo

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Descripción del puesto

Brevo is the leading and fast-growing Customer Relationship Management (CRM) suite designed to enable millions of organizations to connect with people using technology for their success. Our platform gives businesses a unified view of the entire customer journey, empowering them to grow with intuitive marketing and sales tools, including Marketing Automation, Email, Push, SMS, WhatsApp, Chat, and much more. As a proud B Corp certified company, we are committed not only to performance but also to purpose—meeting high standards of social and environmental impact.

Today, more than 500,000 businesses across 180 countries, including Louis Vuitton, Carrefour, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales. Brevo reached €179M ARR in 2024 (35% growth year on year) and has close to 1,000 employees globally.

As a Customer Experience Representative - German Speaker at Brevo, you’ll be the voice of our company for our German-speaking Enterprise clients. This role combines empathy, clear communication, and problem-solving skills with a strong interest in and willingness to dive deep into the technical aspects of our platform. You’ll guide customers through their journey, ensure their satisfaction, and collaborate across teams to improve their experience.

You will:

  • Be a trusted advisor to clients, providing exceptional support and building strong, lasting relationships
  • Proactively anticipate and respond to client needs, helping resolve issues and exceed expectations
  • Help clients become more autonomous by guiding them through technical topics like HTML basics, APIs, and plug-in integrations (don’t worry, we’ll support your learning too!)
  • Collaborate closely with Customer Success, Product, and Tech teams to ensure seamless service
  • Identify opportunities for process improvement and contribute to client retention and satisfaction

    • Technical Support (with Growth Opportunity):

  • Support clients with issues related to our platform, including login problems, integrations, or setup challenges
  • Translate technical issues into clear, actionable steps for both clients and internal teams
  • When needed, escalate complex issues to the appropriate teams, ensuring full context is provided
  • Participate in troubleshooting alongside technical teams, applying a working knowledge of HTML, APIs, and common email configurations like DNS and DKIM (training provided)
  • Keep an eye on key KPIs (e.g., CSAT, first response time) and help us raise the bar

    • Growth & Development:

  • Continuously develop your technical knowledge of the platform and tools we offer
  • Build expertise in email marketing best practices, especially around email deliverability and related configurations
  • Develop a strong understanding of DNS record management, email-friendly HTML, and API integrations to better support and empower clients
  • We’re looking for someone with curiosity and a growth mindset — technical fluency can be learned, but customer passion is essential!

    • What will contribute to your success:

  • You are fluent in German and has an advanced proficiency in English
  • 2+ years of experience in Customer Service or Technical Account Manager, preferably in a SaaS company
  • Strong ability to understand, manage, follow, and drive customers’ needs and strategy
  • Excellent presentation, written, and oral communication skills
  • Aptitude to explain and understand technical topics easily
  • Ability to resolve issues and collaborate with all departments
  • Autonomy, curiosity, and investigation are key in this position
  • Knowledge of technical troubleshooting and APIs is a plus
  • Ability to speak other languages is a plus

    • What we offer:

  • A unique opportunity to join an international and collaborative scale-up environment in a hyper-growth context
  • Meal vouchers - Swile (12,5 € per day)
  • Excellent private health care, of which 70% is covered by the company
  • RTT
  • Inter-office trips
  • Work's council benefits (Leeto)
  • Social, green and LGBTQIA+ committees to take care of environmental and social matters
  • Several services related to prevention, health and personal and professional well-being on Welii platform
  • Very competitive referral program
  • Second parent leave: 1 month of fully paid leave
  • Kids leave: additional time off if your children are sick and need you
  • English classes, and over 155000 courses available on Udemy
  • Budget to support your workspace at home
  • Relocation package for international talents
  • Sustainable Mobility Package if you choose to commute to work on a mechanical or electric bike
  • ...and more!

    • Meet us!

  • Video call with our TA team (30 minutes)
  • Case study
  • Debrief with the Hiring Manager and future colleagues
  • Final Interview with Head of CX

    • Brevo puts diversity and inclusion at the heart of its values. We examine all applications with treatment based on equal skills and applying the principles of non-discrimination. 

    Brevo values work-life balance and offers flexible working hours and remote work. This policy is based on a mutual understanding between the Head of, Managers, and Team Members.

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