Brevo
Brevo

Customer Experience Representative - Italian speaker

Join Brevo, a certified B Corp and leading CRM provider, as a Customer Experience Representative. In this role, you will manage and resolve client tickets, ensure timely resolution of technical issues, and strive to provide outstanding customer experience. You must be a native Italian speaker with fluency in English and have at least some experience in a customer service role. Enjoy a collaborative office environment, practical perks, and opportunities for learning and growth.

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Resumen del puesto
Indefinido
Paris
Unos días en casa
Salario: No especificado
Competencias y conocimientos
Integración tecnológica
Herramientas de automatización del marketing
Unicorn
Brevo
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Gérer et résoudre les tickets clients quotidiens, en veillant à ce que les questions et problèmes des clients soient résolus rapidement.

Traiter les clients difficiles et les problèmes nécessitant une escalade en dehors du département.

Surveiller et suivre les tickets de support technique en collaboration avec l'équipe technique pour assurer une résolution rapide.

Brevo
Brevo

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El puesto

Descripción del puesto

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.

From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.

As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.

Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.

We recently exceeded 200m ARR and reached a major milestone by becoming a Unicorn, backed by strong growth and global expansion - and we’re just getting started!

Brevo's Customer Experience Representatives wear many hats. While their first responsibility is to offer direct support, primarily via email and telephone, there are many other elements to the job as well.

We are looking for an Italian native speaker to join our team!

Your Impact at Brevo:

  • Manage and resolve daily client tickets.
  • Ensure that clients questions and problems are resolved properly and quickly.
  • Address challenging customers and problems that require escalation outside of the department.
  • Report, analyse and resolve system, clients and operational issues that impact
  • Strive to provide all customers with outstanding customer experience
  • Ensure timely resolution of technical issues by monitoring and following up on technical support tickets in collaboration with tech team.
  • Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
  • Develop familiarity with technical aspects of email marketing, such as DNS record creation/modification, email-friendly HTML, and the Brevo API.

    • Who you are:

  • Italian native (mandatory), fluency in English
  • Customer focused 
  • At least a first experience in a customer experience/service role
  • Familiarity with email marketing is a plus
  • The ability to jump right into a fun and relaxed office culture
  • SaaS experience is a plus 

    • If you don’t meet all the requirements above but believe this opportunity matches your expectations and experience, we still encourage you to apply! 

    Why people love working at Brevo:

  • A place to grow, together : Join an international team in a bright, collaborative office located in a vibrant neighbourhood.
  • Practical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable Mobility Package (whether you ride a classic bike or go electric, we support your choice to commute greener) and daily Swile meal vouchers (€12.50/day).
  • Learning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.
  • Flexible for life : A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.
  • Wellbeing that works : Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick and needs you, and Several services related to prevention, health and personal and professional well-being on Welii platform
  • A culture that cares : From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You’ll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto, all here to support what matters to you, inside and outside of work.

    • Meet us!

  • HR Video call (30 minutes)
  • A Case Study to do at home
  • An interview with your future Team Lead (45 minutes)
  • An interview with our VP Customer Experience (45 minutes)

    • Whoever you are, wherever you’re from, if this role speaks to you, we’d love to hear from you.

    At Brevo, we’re proud to be an AI-first company. Still, every application is carefully reviewed by a member of our team.

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