Job Description :

Working closely with the Lead Technical Support in Paris, France, your mission is tasked with the support of various Ringover IT project implementations. 

This person will also be responsible for receiving requests for assistance or problem reports from users, performing an initial analysis, and invoking the proper support mechanism. 

This position is for you if..

• You are tech-savvy.
• You are autonomous and you like to take initiative.
• You are very organized by nature and like to work with rigor.
• You strive to exceed your goals.

Major responsibilities :

• Must have strong experience with the most recent versions of Microsoft Windows, and MacOS & Linux.
• Familiar with supporting iOS, iPadOS, and Android mobile devices.
• Acts as a technical point of contact for all employees and assists in analyzing problems and coordinating resolutions for end users and IT teams; utilizes ticket tracking system to document, track and monitor issues.
• Responsible for Ringover’s IT services.
• Be available off hours for scheduled maintenance, critical update releases...

Required skills and attributes :

• Minimum 2- 3 years of related IT support and helpdesk experience in a fast-paced environment.
• Overall strong technical background and project management skills are required.
• Demonstrates ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language.
• Understands networks, firewalls, server dependencies, TCIP, subnets, and databases...
• Must speak English. French and or Spanish is a plus.
• Must be authorized to work in the United States without company sponsorship now or in the future.

What we offer :

• Permanent Contract,
• Competitive Salary,
• Standard Industry Benefits,
• Team building program with your team in the USA,
• A place where people are at the heart of the company. :)

We sincerely appreciate the time and effort you spent in contacting us and we thank you for your interest in Ringover. Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process.

Ringover is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to any discrimination (race, color, religion, gender, sexual orientation...).