Rakuten's European Tech Division (EUTD) is looking for a talented and dynamic IT Support Engineer to join our Corporate IT Department in Paris. Here is your chance to work in a multicultural and experienced team, with high visibility and significant customer impact.

RESPONSIBILITIES & DUTIES

• Day-to-day support of IT systems for business systems, office systems, PC, computer networks, and telephony systems
• Handle, efficiently and completely, IT issues that arise using Incident management
• Responsible for site IT Change Management for engineering and deployment activities
• Provide 1st and 2nd line support via telephone, email & face-to-face support to users (both locally and remote).
• Creating, processing, maintaining and resolving tickets using Jira /Zendesk application
• Provide initial investigation on all incidents, ensure they are resolved wherever possible and quickly and correctly escalate them if necessary
• Installing and configuring computer systems
• Enabling remote client access over a VPN connection
• Diagnosing and solving hardware/software faults
• Creating/Updating self-help documents so customers/employees can try to fix problems themselves
•  Provide support for meeting room AV & presentation equipment/services
• Set up emails on mobile & iPad devices
• Support and configure Zoom IP Desk Phones and Soft phones

EXPERIENCE, KNOWLEDGE, SKILLS & QUALIFICATIONS REQUIRED FOR THE ROLE

• Bac+2 degree in Computer Science, Engineering or related subject - or equal work experience
• 3+ years of relevant experience in the field
• Experience supporting and managing Apple device in corporate environments
• Basic project management skills
• Proficiency with MS Office
• Experience in Information Technology, experience & knowledgeable in Network, Servers, PC, Cloud solutions, Facilities and IT security
• Good knowledge of business operations, policies, and practices.  
• Excellent communication skills and written, verbal, and interpersonal communication skills
• Great customer servicing mentality and team spirit
• English and French at fluent level is mandatory

BENEFITS AND PERKS

• Cross-European team.
• Global projects.
• Competitive wages.
• Mobility opportunities.
• Start-up spirit.
• Friendly environment.
• Innovative technology stack.