As our 🆕 Tech Support L2 (system & network administrator), you will professionally and rapidly ensure a smooth and efficient relationship between all users (internal/external).

Job Responsibilities:

• Install and configure hardware, software, and network infrastructure of computer systems

• Coordinate with the Tech Support L1 to provide the support of internal and external users to meet required SLAs

• Resolve the problem in a professional, patient, and courteous manner.

• Maintain the availabilities of the systems and network

• Maintain technical expertise on existing & new products.

• Write technical reports & Documents to communicate issues, analysis, technical assessments, system status, and engineering recommendations.

• Implement new solutions to improve the existing infrastructure.

• Be a flexible, initiative-taker, to work independently and complete tasks.

• Exchange knowledge and work together to implement solutions across the full stack

Qualifications:

🎓 BS degree in Computer Science or related field, or equivalent work experience (3+ years)

🥇 Management project skills

🗣️ Mandatory in English & French (daily working language)

💻 Technical referent with Windows administration (Active directory, Azure AD, Intune, Office 365), VMware, Cisco, Atlassian tools knowledge are appreciated.

📌Organization skills, Proactive (ex : ticketing), eexcellent verbal & written communication, team spirit.

1. Qualification call with David - Talent Acquisition Specialist;

2. Interview with Edmond - Head of security and Infrastructure

3. Interview with Jürgen - CPO;