Senior Technical Account Manager

Resumen del puesto
Indefinido
Paris
Unos días en casa
Salario: 75K a 85K €
Competencias y conocimientos
Gestión de entrevistas
Consejo
JSON
Splunk
SQL
+1

Qevlar AI
Qevlar AI

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El puesto

Descripción del puesto

About Qevlar AI

Qevlar is a B2B SaaS startup that strives to massively increase the productivity of cybersecurity teams. We develop AI Cybersecurity Analysts that augment Security Operations Centers (SOCs). Since our creation 2 years ago, we have:

  • Raised €14 million in seed funding led by EQT Ventures and Forgepoint Capital

  • Been incubated both by Microsoft (genAI studio) and Meta (AI program)

  • Deployed our solution to Global 500 companies and leading MSSPs in EMEA and NA (Equans, Nomios, Globalconnect, Almond)

Own the technical success of our customers - from implementation to long‑term optimisation. First TAM hire: build the function from the ground up.

Reporting to the CTO. Partnering closely with our Senior CSM (who owns the commercial relationship).

What will you do

Implementation & time‑to‑value
  • Lead platform implementations end‑to‑end: connector setup, SIEM/EDR/SOAR integrations, playbook wiring, tuning and validation to maximise accuracy and ROI

  • Run technical onboarding: architecture reviews, deployment plans, go‑live checklists, admin/user enablement

Ongoing technical success & support
  • Be the trusted technical advisor for enterprise SOC teams and MSSPs

  • Own technical support and triage: investigate issues, reproduce/debug, drive resolution, and escalate to engineering when needed

    (This is a platform role - not a managed MDR/IR service.)

  • Identify optimisation opportunities: review investigation outputs, diagnose accuracy issues, and improve operational outcomes

Product feedback & function building
  • Translate customer feedback into actionable insights for product and engineering (clear problem statements, repro steps, impact, proposed fixes)

  • Build the TAM function: playbooks, runbooks, knowledge base, implementation templates, and internal processes

  • Help hire and mentor future TAMs as we scale

Who you are 

You have:
  • 5+ years in cybersecurity, with hands‑on SOC experience (Tier 2/3) or close work with SOC teams (consulting, delivery, advisory, solutions)

  • Real experience building SOAR playbooks / automation workflows

  • Strong knowledge of SIEM/EDR/SOAR ecosystems (Splunk, Sentinel, CrowdStrike, SentinelOne, XSOAR…)

  • Comfort with APIs / JSON, log investigation, and practical scripting (Python and/or SQL is a strong plus)

  • A customer‑facing background (consulting, solutions engineering, TAM, technical advisory)

  • Ability to switch between deep technical work and strategic customer conversations

  • Fluent English

Bonus points for:
  • MSSP experience

  • Startup / high‑growth environment

  • Experience with AI-driven security tooling and evaluation/quality loops

Why join us

  • First TAM hire: define the function, processes, and standards

  • Direct feedback loop to product and engineering: your input shapes the roadmap

  • Real AI solving a hard operational problem (not chatbot wrappers)

  • Serious customer base: enterprises and top‑tier MSSPs

  • Growth path: evolve into TAM lead as we scale

  • Remote‑friendly, competitive package

Hiring process

  1. Intro Call

  2. Hiring Manager Interview

  3. Case Study

  4. Culture fit

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