As a Customer Care Specialist, you will join PlayPlay's Customer Success team whose role is to support, retain, and grow our clients.
Your missions will be focused on providing a daily support to all our users via our live chat channel and assist them in using the platform and creating their best videos.
Come discover Customer Care and help us spread love to our clients! ❤️
Are you passionate about video and convinced that the future of digital will be on this channel? 😉 Helping people and making them feel better brings a smile to your face? Do you have creative ideas to bring value to your clients?
Don't hesitate to apply 😉
YOUR MISSIONS 💪
Customer support management
Understanding and tracking user requests on chatProviding quick and tailored operational solutionsOffering video expertise to users (advice, recommendations...)Delivering the best experience to our users and ensuring the quality of customer supportIdentifying common misunderstandings and new needs and reporting them to the Product teamCustomer offer optimization
Participating in the creation of support content: FAQ articles, tutorials, standard messages, documentation and processesContributing to the creation of inspirational and educational content: blog articles on video expertise, market expertise, video trends, webinars and transcriptions, inspirational videos, video templatesParticipating in workshops and projects to develop the platformYOUR SKILLS 🎯
Excellent written communication skills, both in French and EnglishGenuine active listening skillsCustomer-centric mindset with a passion for helping others succeedAbility to quickly observe, replicate, and adaptProblem-solver profileTeam player and cross-jobs/cultural collaboration skillsGenuine passion for technology and the ability to adapt to new technological advancements
