Missions

Within the Customer Education team of 5, our mission is to answer our clients’ questions even before they ask them. We aim to offer an easy-to-access, rich catalogue of resources to support our users throughout their journey. As part of the team, you will be our digital guru: you will be responsible for the production and management of our educational offer. You ensure the smooth experience of our clients on our self-service platforms (Learning Centre, Help Centre, Forum, Chatbot) and help improve the educational user experience.

Tools & Technology

• Manage the technical implementations of educational projects (on our self-serve platforms)
• Discover and implement tools to improve content production quality or efficiency
• Work with internal stakeholders to identify technology requirements and implement the right solution for their needs
• Act as point of contact for all educational tools
• Enable internal teams to autonomously use our tools and processes

Content production

• Drive learning content projects to design and prepare educational materials with subject matter experts (interactive videos, simulations, branching scenarios etc.)
• Build visual assets to strengthen the impact of self service content (banners, infographics, diagrams etc.)
• Ensure post production for ready-to-upload content with impeccable quality
• Ensure educational content is up to date, coordinate with experts on each topic
• Advise on the best channel for educational content

Trends & analytics

• Maintain a strong understanding of the eLearning tools and overall Educational trends
• Compile and communicate performance metrics for Education in order to measure training effectiveness

Recruitment process

• Initial call with Elsa, Talent Acquisition
• Mini case study
• 45-minute interview and case debrief with Simona, Education Manager
• 30-minute call with Alexandre, Co-founder and head of Partner Success