Are you ready to dive into the dynamic world of product management?

Payflows is seeking a driven and enthusiastic Product Onboarding Specialist to join our team. Your objective is to develop and enhance our product offerings to maximize value for finance teams, including CFOs, treasurers, and procurement managers.

🚀Key Responsibilities:

Conduct Client Onboarding

• Lead video meetings and phone calls to facilitate onboarding, ensuring a smooth introduction to our platform.

• Provide continuous support through email, addressing client questions and reinforcing key concepts.

Drive Implementation Success

• Guide clients through the implementation phase, ensuring timely progress and adherence to deadlines.

• Maximize the value clients derive from our services by proactively addressing their needs.

Interact with Users & Gather Feedback

• Engage with our customers regularly to identify pain points and opportunities for improvement.

• Work closely with Customer Success, Sales, and Support teams to capture user insights.

Collaborate Across Teams

• Work closely with Product Managers, Sales, and other internal teams to provide informed support and gather insights.

• Identify business opportunities and contribute to product and process improvements to enhance customer experience.

Monitor Progress & Prioritize Tasks

• Track onboarding milestones, ensuring customer expectations are exceeded at every step.

• Prioritize tasks effectively to optimize client satisfaction and retention.

Proactively Solve Issues

• Detect potential bottlenecks in the onboarding process and take initiative to implement solutions.

• Ensure a seamless client experience by continuously improving onboarding workflows

Communicate Clearly & Effectively

• Transform complex client inquiries into clear, actionable guidance.

• Enhance the onboarding experience by ensuring transparency and responsiveness in communication.

Requirements:

🧑‍💻What We’re Looking For:

Excellent communication skills – a great listener who knows how to drive conversations with structure, efficiency, and assertiveness.

Customer-driven mindset – passionate about helping others move forward by understanding their needs and guiding them toward effective solutions.

Detail-oriented and highly organized – able to manage multiple tasks with precision in a fast-paced environment.

Problem-solving mindset – quick thinker who can assess challenges and implement effective solutions on the spot.

Process improvement enthusiast – eager to shape and enhance evolving processes, bringing new ideas and making a meaningful impact.

Tech-savvy – comfortable working with product management tools and collaborating with technical teams.

Empathy – ability to understand and relate to user needs, ensuring their satisfaction and success.

Fluent in English – professional proficiency required.

Join us at Payflows and embark on a journey where your contributions will make a real difference. If you’re ready to take the next step in your career and help shape the future of payment solutions, we’d love to hear from you!

Conduct of interviews:

2 interviews with our Product team & CS Team, one final call with our CEO.