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IT Support with French - PageGroup SSC
Resumen del puesto
Indefinido
Neuilly-sur-Seine
Salario: 25K a 26K €
Sin trabajo a distancia
Competencias y conocimientos
Multilingüe
Gestión del tiempo
Mejora continua
Capacidad de comunicación
Herramientas de automatización
+7
jobs.faq.title
El puesto
Descripción del puesto
- Global Technology support competencies:
- Collaborate with Management and take strong ownership on tasks & projects committed
- Proactively identify gaps and propose continuous improvement
- Optimize manual tasks wherever possible
- Take initiative by proposing improvements, workarounds and solutions
- Freely engage other IT teams and proactively deal with second level and stakeholders when needed
- Take proactive actions to build team credibility and customer satisfaction
- Ability to handle demanding customers and communicate at all levels including Executive Board Level
- Ability to prioritize workload effectively while ensuring quality results and keep track of progress
- Be cross-trained and up to date within the same region projects, processes and backlog
- Ensure (phone and chat) availability and coverage within working hours and willing to extend the working hours during peak times and exceptionally busy periods or major issues when needed.
- Independently maintain a profound knowledge of our full Global scope.
Requisitos
- Fluent in English and French
- Ideally educated to degree level in IT and/or computing technologies
- Experience with ticketing tools
- Customer focused and committed to improving all aspects of the customer experience
- Build and drive positive working relationships at all levels
- Technical and customer support experience in a Pan European or Global company is desirable
- Good exposure to PC hardware and software in the Microsoft environment including Operating Windows 10, Office 365, Azure AD, Multi-Factor Authentication and security protocols.
- PSTN / VOIP and mobile telephone
- Desirable skills in SCCM & Intune
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