Job description

OVO Network specialises in high-end short-term rentals of mountain chalets, with a carefully curated portfolio of 200+ properties in authentic destinations. We combine technology and expert support to improve outcomes for both guests and owners.

As a Guest Support Consultant, you’ll be the first point of contact for guests and partners (including agents), handling enquiries via phone, email, and Intercom (including email, WhatsApp, live chat and social media).

Your main objective is to help guests find their perfect holiday, while delivering clear, accurate, warm and professional communication in both French and English.

Key responsibilities

• Respond to guest and partner enquiries (Intercom, email, phone): quotes, booking questions, chalet details and destination guidance.

• Follow up leads (tailored recommendations, handling common objections).

• Handle first-line complaints and escalate more complex cases to UK Management when needed.

• Enter and maintain booking information accurately within internal back-office tools and systems.

• Participate in a team rota that can include some evenings and weekends depending on demand.

Why join

• Opportunity to grow within a growing, industry leading and award winning business.

• A tight, fast-moving team within an established company.

• Occasional travel for team meetings and destination familiarisation trips in the Alps.

Candidate profile

• Fluent/bilingual French and English, spoken and written (excellent writing quality in both).

• Background in guest support / customer service / hospitality (or a similar client-facing role).

• High attention to detail and strong administrative rigour (data entry accuracy matters).

• Comfortable with digital tools; familiarity with OTAs (Airbnb, Booking, etc.) is a plus.

• Results-oriented: motivated by targets and improving conversion.

• Genuine interest in the Alps/mountain destinations and delivering great service year-round.

Interview process

1. Intro video call (30 mins): experience, motivation, French/English level

2. In-depth interview (60 mins): guest scenarios + approach to conversion/follow-up

3. Short task (20–30 mins): written reply to an enquiry + brief call simulation

4. References (if needed) + offer