As a Community Specialist for the US & Canada, you’ll be on the front line of managing and supporting our community of freelance photographers (ICs). You’ll play a key role in activation, engagement, performance, and retention - all with the goal of ensuring healthy coverage, consistent quality, and improved mission conversion rates.

This is a full-time role requiring strong ownership, adaptability, and alignment with both U.S. photographer activity and Paris-based teams.

Due to the management of photographers in the Eastern US region, the working hours for the position are shifted by 2 hours, with expected presence from 11 AM to 8PM CET, Monday to Friday.

Community Management

• Onboard and activate new photographers (profile checks, calls, follow-ups)

• Coach ICs during early missions to ensure success

• Monitor engagement and re-engage or offboard inactive ICs

• Manage blockers (e.g. no-shows, misconduct, fraud) and apply standard actions

Performance Monitoring & Optimization

• Track KPIs (conversion rate, activity, coverage, retention) across both markets

• Identify underperformance and drive corrective actions

• Flag recurring issues and collaborate with global teams to improve processes

Supply Coverage & Risk Mitigation

• Monitor live supply vs. demand and escalate gaps

• Engage directly with ICs to secure important or uncovered missions

• Source new photographers through referrals, LinkedIn, or manual outreach

Cross-functional Collaboration

• Work with RevOps, Production, Quality, and Marketing to ensure a seamless photographer journey

• Contribute to cross-team projects that improve tools, workflows, and photographer satisfaction

• Based in Paris, France, and available Monday–Friday, 11 AM–8 PM CET

• Fluent in both French (C1+) and English (C2) - required for collaboration with international photographers

• Experience in community management, support, or gig/freelance operations (+ strong motivation to learn and grow!)

• At ease with dashboards and metrics; uses data to drive decisions

• Proactive, autonomous, adaptable in a fast-paced, evolving environment and capable of owning and driving their full scope

• Empathetic, strong communication and interpersonal skills

• Manager Interview: A discussion with the hiring manager focusing on your skills and experience

• Business Case: A practical task where you present a business case to demonstrate your analytical skills

• Stakeholder Meeting: Interactions with future team members to assess team fit

• CEO Interview: A final strategic and cultural fit interview with the CEO