Missions

• Agents Management:

  • Strong collaboration skills with Onepilot agents (between 10 and 30 agents on average)

  • Forecast recruitment needs and the staffing in order to deliver ops quality and productivity aligned with growth targets

  • Training of new Onepilot agents

  • Structure, organize and retain the agents team

• Client Performance:

  • Build and maintain strong relationships with your portfolio of clients

  • Deliver best-in-class quality reporting all the data needed

  • Optimize processes to improve efficiency

  • Identify and capitalize on upselling or cross-selling opportunities

  • Oversee knowledge management (training modules, knowledge base) as well as customer reporting (regular steering committees, day to day data management)

  • Challenge and refine internal processes

  • Onboarding of new clients with the support of your Account Director

Conditions & avantages

• A pivote role in a fast-paced environment

• Competitive salary

• Flexible remote policy (hybrid, not fully remote)

• HR review twice a year to support your professional growth

• MacBook, annual team offsites, all-hands and more!

• Experience in customer support or operational roles

• Data-driven mindset with a passion for achieving goals and tackling new challenges

• Strong team player and confirmed problem solver

• Willingness to get hands-on when required

• Fluent in French & English. A third language is a plus.

👉 First call to discuss the role & your motivation
👉 Case study (take approximately 1h to prepare)
👉 Interview with Lucas our COO
👉 Final interview with one of Onepilot team member

We’re committed to building a diverse and inclusive team. We encourage applications from individuals of all backgrounds, experiences, and identities.