Company Description

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Job Description

• Develop insightful KPI reporting dashboards to drive decision-making and performance tracking,
• Develop reports and dashboards via data mining analytics and reporting tools,
• Prepare analytics reports in presentation form,
• Assist in developing sound data ETL (Extract, Transform, Load) practices and processes,
• Conduct research and analyze special studies when needed,
• Create and update documentation of process flows and business rules,
• Maintain current reports up to date and process large amounts of data as needed,
• Management of all Expense Reports, travel and travel guidelines,
• Track and manage the program assets such as vehicles, computers and peripherals,
• Report on all program tracking items needed from dates to values using Excel/Tableau and Trackit,
• Assist in training development, update and deployment,
• Assist in the deployment and monitoring of the program quality and processes,
• Assist in preparing reports for program usage using MS tools,
• Participate in identifying and preparing solutions that aid program effectiveness, speed of delivery and provide value for money to the customer and
• Assist in month closing and invoicing.
• Responsible for creating and running queries for ad hoc reports on data supplied by customer,
• Maintain KPI dashboard with historic and forecasted values,
• Assist PM in taking decisions based on business intelligence gathered and
• Review, validate Expense Reports, employee questions, onboarding, offboarding, employee travel and daily tasks, equipment procurement, shipping and collection, and any other task necessary to the execution of the project.

• Knowledge Retention - In order to provide the highest quality support to customers, must be able to learn and memorize a large amount of information,
• Detail Oriented –Must be able to focus on the details of the conversation narrative in order to identify and isolate the real issue,
• Organizational skills - Must be able to handle multiple tasks at once while attending to the customer’s needs,
• Flexibility - Must be able to provide assistance to various types of customers.
• Must have the ability to focus on team issues, provide solutions while maintaining a professional demeanor at all times and be open to change and to considerable variety in the workplace,
• Friendly - Project a warm and friendly image, consistently maintain a positive demeanor,
• Customer service focused - Must have the ability to stay calm in difficult situations. Must be able to gain and maintain control of customer conversations while providing world class customer service,
• Speed - Must be fast and efficient. Must be able to work quickly without sacrificing the quality of work and
• Solutions oriented - Must be able to find workable solutions for any problems that might arise.

EDUCATION and/or EXPERIENCE

• High School Diploma
• Experience with data visualization tools (Tableau, PowerBI, etc.),
• Advanced knowledge of Excel – will be tested,
• SQL skills for querying relational databases,
• Experience with complex data analysis,
• Performing data manipulation and statistical analysis,
• Strong analytical skills with ability to understand and communicate the meaning of the data being presented,
• Excellent Mathematical/Statistical and Logic skills and
• Excellent Reasoning and Organizational skills.

LANGUAGE SKILLS

• Full professional proficiency in English is required and
• Minimum professional proficiency in Spanish is preferred.

MATHEMATICAL SKILLS

• Knowledge of arithmetic (addition, subtraction, multiplication, division) and their applications are required.

Additional Information

While performing the duties of this job, the employee is regularly required to:

• Call, video, email, message and communicate with dealers and co-workers during work hours and also be prepared to cater for Pacific Time. A time zone adjusted work schedule can be discussed and
• Organize and archive information both physical and electronic format

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Office/hybrid environment.
• The noise level in the work environment is usually moderate
• Monday – Friday

WHAT WE HAVE TO OFFER

• Full-time position with benefits effective the first of the month following 30 days of employment,
• Benefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discounts,
• Paid standard US holidays and paid vacation time.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.