SUPPLY CHAIN SPECIALIST

The person on this position will be responsible for supply chain related tasks (customer service, demand planning, customs operations, stock management, KPI and cost management)

Customer Service:

• Customer order management, stock allocation, manage back orders, shipment planning & tracking with collaboration & alignment with regional managers, customers and shipment company.
• Monitor customers’ credit account status prior to shipment release and invoice creation
• Invoice customers in accordance with tax policy and escalate to Regional Managers if past due.
• Follow up customer claims and have regular monthly / weekly meetings with our 3rd party delivery suppliers to solve problems and customer claims, review performances & improve process and OTIF

Demand planning, Customs and Stock management:

• Under guidance of supervisor manage inventory, ensure product availability, on time delivery and respond to operational inquiries to ensure successful fulfillment of customer orders
• Follow up stock reconciliation with 3PL
• Material requirements planning, track import orders, ensure supply chain cycle on time, maintaining communication between all related parties including Europe office, logistics and customs partners
• Coordinate operation and related documentation in export and import activities, follow up customs process on a timely manner.

Supply Chain KPI and Cost management:

• Tracking of all invoices related to cost items; (e.g. domestic shipment, import duties, return invoices... etc) landed cost, delivery cost reports to support managerial decisions and liaise with Finance team
• Prepare monthly, quarterly and instant reports to support managerial decisions, Analysis and reporting of flow/SAP trends and forecast performance, with close follow-up for improvement
• Track Key Performance Indicators (KPI) of the operation and report periodically
•  Providing info and support to all departments and internal teams such as Country/Finance/Marketing/Sales teams  as required/necessary
• Playing active role in related projects (e.g. savings, digitalisation)Provide accurate documentation and master data management concerning supply chain activities

IT KNOWLEDGE:  

Proficiency in MS Office applications, especially MS Excel is a must.ERP systems competence. SAP system experience.

Education / Qualification:

A bachelor's degree preferably in Engineering, Supply Chain Management or Business Administration

Minimum 3-4 years of experience in supply chain operations, customer service and import activities (Lubricant Industry experience is a plus

Personal skills and competences

• Team working, interpersonal and communication skills
• Adaptability in workplace to fast and changing environment, perform well under pressure, 
• Attention to detail combined with a full understanding of process flow for products managed.
• Good time management skills, the ability to prioritise and handles stress well
• The capacity to make quick but rational decisions, proactiveness, risk management, problem solving, high resilience
• Self-motivated, convincing and strong personality
• No military obligation for male candidates.
• Place of residence in Istanbul