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Customer Success cybersecurity

Indefinido
Paris
Salario: 46K a 60K €
Fecha de inicio: 01 de enero de 2024
Unos días en casa
Experiencia: > 4 años
Formación: Sin estudios superiores

Mindflow
Mindflow

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El puesto

Descripción del puesto

Mindflow is on a rapid growth journey, we will start welcoming new clients regularly. We’re looking for enthusiastic team members to join us.

Your goal is to play a pivotal role in front-client activities and internal expertise development in the cybersecurity domain.

This role is essential for enhancing client engagement and leveraging cybersecurity expertise for the company’s growth.

This role could be called Customer Success Manager.

Key Responsibilities

Client Engagement (70%)

  • Involvement in pre-sales activities, including user interviews, advanced demos, and designing client-specific IT/Security flows.

  • Post-sales responsibilities like user training, tool adoption, and usage optimization.

  • Collaborating with sales teams to strategize for account growth.

Domain Expertise Utilization (30%)

  • Developing internal resources like workflows, hosting webinars, writing white papers, and automating team processes.

Objectives, Targets, and KPIs

Primary KPI : User adoption metrics (number of playbooks used) and account renewal rates.

First Six Months Plan

  • Lead Proof of Value for prospects.

  • Onboard new clients and create automation playbooks.

  • Develop comprehensive documentation and account plans with sales teams.

Growth Opportunities

  • Potential to specialize as a Technical Account Manager.

  • Opportunities to advance into management roles like Team Leads as the company expands.

Perks

To know more about our culture and how we work check our Join Us page.

🌍 Global Reach, Hometown Feel: Embrace a flexible and remote-friendly environment that spans across France and Europe. With 20% of our team being parents, we deeply value work-life balance.

💼 Competitive Compensation & Early Equity: At Mindflow, we offer good pay packages. As an early member, you’ll have the chance to secure pre-seed equity, investing in your future as we grow.

🚀 Huge market, huge ambition, zen growth: we want to build something amazing that could change the way everyone works in companies. This ship is sailing, you could be in it.


Requisitos

Hard Skills:

  • Proficient in IT/Security & ability to implement it

  • Project management and agile methodologies.

  • 4 years doing this job minimum

Ideal Candidate Background

  • Experience in startups or dynamic, innovative environments.

  • Comfortable in entrepreneurial settings with a penchant for innovation.


Proceso de selección

Our goal is to find out together if we are a great match for each other.

Our process philosophy is based on collaboration.

We want a lot of questions from you during the process.

  1. Intro call with Head of people (30 min)

  2. Operational call (45 min)

  3. Use case (1 h)

  4. Founder call (45 min)

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