As an Application Engineer, Production IT within our Application division, you will play a key role in supporting the application team and advanced clients with problem resolution and root cause analysis of issues or problems related to all things networking.  Additionally you will be a key interface point to the Product Management and R&D teams to provide expert application insight as well as feature requests/bugfixes coming back from the field.

Responsibilities:

• Develop best practice guidelines for a range of third party switches (Luminex, Extreme, Netgear, etc) for configuration in installation and renal environments (single and multiprotocol setups.)
• Troubleshoot multiprotocol network issues (PTP clock, VLAN traversal, AVB + Dante + AES67, 1722.1 control)
• Develop troubleshooting guidance and tooling/scripts/Wireshark filters for use by the broader Application team
• Help design and review customer designs for WiFi control networks
• Review reports from the team of Application Engineers and be a point of escalation for them to help debug complex or intermittent problems with networked audio and control.
• Conduct validation tests on electronic, firmware, and software developments to verify their operation in various situations.
• Perform specific tests as needed, including product interoperability, network topologies, protocol coexistence, etc.
• Identify and resolve the causes of technical problems using an analytical approach to determine the source of issues and develop effective solutions.
• Write detailed reports on test results and resolved technical issues.
• Provide expert advice to our international clients and partners on our electronic products and their implementation.
• Provide high-level technical support on incidents, working to resolve issues quickly and minimize downtime.

Requirements :

• Advanced degree in audiovisual, electronics, or computer science.
• Networking credentials preferred (CCNA + ENCOR/ENARSI, Dante L3, etc).
• Previous experience in a similar role in the pro-audio industry.
• Expert background with audio networking and deep understanding of all major protocols in use.
• Excellent analytical and synthesis skills.
• Strong sense of service and ability to work in a team.
• Bilingual English required to communicate effectively with our international clients and partners.

As an Application Engineer, you will have the opportunity to work on exciting projects around the world and work in a multi-disciplinary environment spanning from the testing lab to the festival grounds. We look forward to welcoming you to our team.