Perform   user   research   to   establish   requirements   that   will   best   meet   Partners needs

Understand and acknowledge the Partners user pain points (functional or process related) in the application

Review the ideas shared by Partners and internally to improve current experience, process, reporting and systems.

Adapt the Partner Portal to meet goals favoring low-cost solutions before new features

Adhere to change and project management best practices

Execute user acceptance tests of functionality delivered during the development phase.

Communicate change status regularly to the right governance

Track and report status and other metrics against goals on an ongoing basis

Document   findings   and   translate   into   requirements,   use   cases   and   /   or specifications that will be used for development and testing phases of Impartner solution 

Work with Partnership team, Sale enablements, PS and Account management teams to enhance customer satisfaction 

Build the Platform documentation

Share the details of the new features internally

Ensure   completion   of   operational   and   technical   documentation   prior   to software release for each application or system

Implement the best options to nurture Kyriba Academy and the Support Team with the latest Platform updates

Product and roadmap Management

At least 5 year’s experience in back-end and front-end change management or/and software development organization.

Hands-on (must know in and out Partnership tech solutions: back-end, Impartner solution)

Experience administering process / roadmap / product management tools

Ability to work under pressure and manage multiple priorities in fast-paced environments.

Excellent communication, leadership, and interpersonal skills, with the ability to effectively interact with key stakeholders at all levels of an organisation.

Adept at promoting the Partner Portal and building a vibrant user community that encourages adoption and collaboration through communication and engagement strategies.

Proven experience as a change manager, managing complex digital transformation projects including gathering requirement phase and corporate platform implementation with cross-functional teams.

Strong understanding of project management methodologies (Agile, waterfall), tools, and techniques.

Familiarity with Salesforce, Mulesoft, Netsuite, Tipalti, Databricks applications as well as integration with legacy systems and HR/CRM solutions.

Strong analytical and problem-solving skills, with the ability to think critically and make practical decisions to deliver business results.

Experience with project management tools such as MS Project, JIRA, etc.