As a Product Manager at Jow, you will join our Platform team, composed of Tech, Data & Product teams. You will join us to help achieve our goals in terms of Quality of Service. The long-term objective is to have the experience as efficient as possible and provide a best in class experience for our customers. You will be directly responsible of our retention and conversion goals.

Your main mission will be to suggest and drive improvements for main paint points encounter by our customers on our current experience.

Your key responsibilities will include:

• Understand deeply our users’ needs and pain points through qualitative user research and quantitative data analysis.

• Analyze product usage through our analytical tools stack (Firebase, Big Query, Looker) to understand what drives usage and conversion, especially on the checkout and cart experience.

• Use these insights to define and execute the product roadmap, in alignment with the company’s overall strategy and in collaboration with stakeholders

• Work closely with engineering, design, marketing, customer support, and other teams to deliver outstanding results.

• Test and validate your product meets your acceptance criteria before releasing it

• Analyse features performance, generate insights about your product to iterate

• Communicate product updates and progress to all stakeholders and globally within the team

Preferred experience

• You already have an experience in a tech, data or product role

• You are hands-on and autonomous, always willing to help your colleagues, with strong problem-solving skills. You obsess with coming up with the best possible solutions to fit our users’ needs.

• You have a technical background or a clear understanding of it, and you are constantly curious to understand how things work.

• You are a true team player and facilitate collaboration across teams

• You have excellent communication skills, with the ability to articulate both verbally and in writing a compelling vision

• Fluency in English

Nice to have:

• You have significant experience performing quantitative analysis, using SQL and data visualization tools such as Looker.

• You have past experiences in Payments/Marketplace industry or technical products.

If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

• Call: to know about each other and check if the stars are aligned

• 2 to 3 more formal/classic interviews with the team

• Lunch with the team: we want you to be happy to see our teammates every morning, so one of the very first thing we check is the cultural fit. We have a “no brilliant jerk” rule. Being nice, cool and humble is as mandatory as being good at what you do ;-)