The Team:

The e-Commerce Logistics team plays a crucial role in ensuring the smooth and efficient functioning of the organization by strategically deploying resources and optimizing process flows across departments. Our goal is to support business growth by adapting to changing processes and procedures and creating a productive environment. Additionally, we are responsible for ensuring a seamless and accurate receiving process to fulfill our commitment to eCommerce end-user client orders.

The Opportunity:

As the e ‑ Commerce Processing Specialist, you ensure accurate client order fulfillment by following all guidelines and compliance requirements. You manage the daily workflow of customer orders, including printing, sorting, scanning, matching, and distributing pick tickets, while helping allocate resources to maximize outbound shipments.

You prepare shipping documents, reconcile NOVA orders with your direct leader, and report any unshipped orders by end of day. You handle company assets with care, performing duties in receiving, picking, packing, shipping, and inventory control, with all work completed neatly, accurately, and within procedural standards.

This position is onsite in our Dayton, NJ Distribution & Service Center.

About the Role:

• Subject matter expert who can be called upon to assist, at the supervisor’s discretion, with the training for new employees assigned to work within the e-Commerce processing area.
  • Training activities will include but not be limited to:
    • The physical picking, packing, order closure & processing of e-Commerce client orders
    • Utilization of HOP software including SCALE, Cegid, and NOVA
    • Cross training in the e-Commerce returns material handling, inspection, marking, and processing processes if needed
• Support with printing of pick tickets as well as the sorting, scanning, and matching of e-Commerce client orders utilizing HOP’s proprietary SCALE and NOVA software applications
• Assists through actions and oversight, adherence to departmental daily cutoffs for shipping cutoffs, while also being reactive to exceptional client order requests as needed
• Identify client orders in NOVA based on cost and/or shipping method, ensuring all high ‑ value items and express orders are shipped in accordance with established business protocols (e.g., exotic items, one ‑ of ‑ a ‑ kind pieces, high-value handbags)
• Preparing orders with missing stock must be notated on customer’s orders daily and reconciled by end of day and communicated to leadership.
• Communicate effectively with leadership daily regarding email inquiries, spot checks, and special-order requests
• Assist with training and adherence to the e-Commerce area’s packaging standards for e-Commerce client orders
• Support training initiatives and ensure adherence to e-commerce packaging standards, with particular emphasis on identifying and properly handling sensitive orders (e.g., fine jewelry, ready-to-wear) requiring specialized packaging and care.

Secondary Functions

• Support e ‑ Commerce leadership with inventory counts (distribution center and offsite storage) and manage the purchase of packaging supplies (e.g., mailer boxes, corrugated boxes, printed invoices, gift cards, shipping labels, etc.)
• Assist the e-Commerce leadership with the oversight of assigned moving personnel who manage the scanning and pallet/cart counts of outbound e-Commerce client orders

Software Applications

• SCALE WMS, NOVA, Cegid, Microsoft Office Suite & TEAMS, Docuware

Supervisory Responsibility:

• NO

Budget Responsibility:

• NO

Decision Making Responsibility:

• NO

About You:

• 2-3 years of relevant experience, including internships or work in a similar role/department
• High School Diploma required; BS/BA preferred but not mandatory
• Strong verbal and written communication skills in English; bilingual (Spanish/English) preferred
• Exceptional attention to detail and organizational abilities
• Active learner who can absorb new information and effectively communicate changes to team members in e‑Commerce processing
• Ability to work independently with minimal supervision and adapt quickly to changing business needs
• Demonstrates urgency and accountability when addressing, researching, and resolving client order inquiries
• Self‑motivated, with the ability to collaborate effectively in a team or manage projects independently
• Flexibility to work weekly overtime, including scheduled weekends during peak seasons (e.g., holiday quarter, Valentine’s Day, Mother’s Day, Father’s Day)
• Ability to lift up to 30 lbs. as part of job responsibilities

The range for this position is $20.20 - $22.58 per hour. Actual rates are determined on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Hermès Benefits Overview:

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision,
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films “Footsteps Across the World” available on our website. Link here .

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.”Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d’exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde.”