Description

Meet our team We are a crew of 3 IT enthusiasts looking for a new addition to the team that would give us a helping hand in granting a full functionality of Global Applications daily utilized by Heidelberg Materials – one of the world’s largest integrated manufacturers of building materials. Does it sound like something you wish to sign up for? Thus, hop on the never-stopping train of adventure and experience first-hand, what it is like to prevent the in-house developed, vendor supplied & Cloud-based applications from going down!

What will you do? As an Application Support Specialist, you will ensure problem-free operation of the selected business critical applications. Working dynamically 24/5 while receiving an assistance of the 3rd level IT experts when dealing with major issues, makes the entire team capable of prompt reactions to all occurring incidents. That said, you will be at the head of ticket queue management, applications monitoring as well as general requests processing coming from the internal customers. Other responsibilities include the following:

• Ensuring the smooth operation of Global Applications, which support the business processes of Heidelberg Materials 
• Proactive monitoring of dashboards, where you can see the status of applications
• Check selected critical systems and applications before the start of business hours for a given part of the world
• Managing user accounts and accesses