About the Role:

We are looking for a Guest Support Representative to join our hospitality team. The ideal candidate should have excellent communication skills and a passion for providing top-notch customer service. In this role, you will be responsible for ensuring that our guests have a seamless and enjoyable experience from pre-booking to post-stay.

Responsibilities:

• Providing professional and friendly support to guests via chat, phone, and email, ensuring that their inquiries are answered promptly and accurately.
• Serving as the first point of contact for guests experiencing check-in, cleaning, maintenance, and check-out issues, taking ownership of their concerns and striving to provide quick and effective solutions.
• Performing basic troubleshooting for common requests, such as resetting Wi-Fi routers or addressing other technical issues.
• Maintaining a high level of quality and professionalism in all customer interactions, ensuring that guests feel heard and valued.
• Ensuring that guests are satisfied with their experience, taking proactive steps to address any concerns or issues that arise.
• Maintaining a deep understanding of GuestReady's processes and tools, staying up to date on changes and updates to our systems.
• Keeping detailed records of all guest interactions in our internal system, ensuring that all information is accurately documented and easily accessible to other team members.
• Being proactive in finding creative solutions to guest requests, using your knowledge of our services and resources to provide exceptional service and exceed guest expectations.

Requirements:

• Excellent communication skills in written and spoken English.
• Ability to multitask.
• Prior experience in customer service, hospitality, or related fields.
• Strong problem-solving skills and ability to think on your feet.
• Comfortable with technology.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to work in a fast-paced environment and maintain a positive attitude.

If you are passionate about providing exceptional customer service and have a desire to work in a dynamic and challenging environment, we encourage you to apply for this exciting opportunity.