General Purpose 🌱

Duties for the Customer Success Manager will include developing positive customer experience and improve the customer experience through product support. The Customer Success Manager has to maintain ongoing customer relationships, implement success programs, contribute to sales, onboard clients, and answer to customers’ queries.

Duties and Responsibilities 🤝

• Develop and manage client portfolios

• Sustain business growth and profitability by maximizing the value

• Analyze customer data, including accounting data; to improve customer flow and experience

• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company

• Handle and resolve customer requests and complaints

• Aid in product design and product development

• Improve support content and link up with the product team

You are the candidate we are looking for: 👍

• You have a BAC +2 or BAC +3

• You are motivated by learning and understanding the mechanics of carbon accounting

• You are fluent in French and have strong English skills

• You are meticulous, well organized, analytical

• You are a self-starter, dynamic, able to adapt and move quickly from one task to another

Ultimately, you want to fight climate change and help us reach 1B tons of carbon under management ! 🕊️

Benefits: 🍭

• Regular training and opportunities for rapid development

• A culture of autonomy and transparency

• Tickets Restaurants

• Flexibility to work remotely

• We cover 50% of your travel expenses to get to work

• Regular social events

Where skills are equal, preference is given to disabled candidates and other grantees of the obligation to employ

• Submit CV and cover letter showing your motivation to join our company

• First 30-min visio call with the Head of Growth, Laurent

• Take Home Assignment

• Second visio with our Head of Sales, Pierre