About GitGuardian

GitGuardian is a global post-Series C cybersecurity scale-up, with team members in France, Europe and in the USA.

Among our early investors who saw our market value proposition, are the co-founder of GitHub, Scott Chacon, along with Solomon Hykes, Docker's co-founder. American and European top-tier VC firms have also invested in GitGuardian.

GitGuardian leads the way in Non-Human Identity security, offering end-to-end solutions from secrets detection in code, productivity tools and environments to strong remediation, observability and proactive prevention of leaks. Our solutions are already used by more than 600K developers worldwide!

About your team and your mission

GitGuardian is experiencing significant growth in its customer base. To deliver best-in-class customer service and ensure our clients extract maximum value from GitGuardian solutions, we're expanding our Customer Success team.

As a Customer Success Manager, you’ll serve as the trusted, day-to-day advisor to a portfolio of large enterprise customers—Fortune 500 and other top-tier global organizations, including some of Europe’s largest companies by market capitalization and category leaders in their industries. You will act as the single accountable owner for onboarding, adoption, and ongoing success. You will manage a global book of business of approximately 20 customers, or representing roughly $5M in ARR.

Your mission is to maximize customer outcomes by driving measurable maturity improvements—from integration completion to embedded workflows and remediation excellence—while orchestrating internal resources to remove blockers and create sustainable value.

Your main responsibilities will be to:

• Lead customer onboarding and drive adoption through structured success plans aligned to GitGuardian's maturity framework

• Run recurring cadence meetings with enterprise stakeholders (security leaders, engineering teams, admins, and executives) to track progress, identify risks, and accelerate value realization

• Build and maintain stakeholder maps, ensuring multi-threaded relationships and proactive expectation-setting across the customer organization

• Translate customer needs into actionable internal requests, coordinating with Sales, Support, and Product teams to ensure seamless resolution

• Monitor adoption metrics and health signals to identify expansion opportunities and flag churn risks early, working with Sales on commercial next steps

• Deliver Quarterly Business Reviews (QBRs) that demonstrate measurable outcomes and align on strategic priorities

• Create scalable artifacts—success plans, onboarding timelines, enablement materials, and structured product feedback—to improve the customer journey

• Maintain exceptional responsiveness with clear written follow-ups, ensuring customers always know what happens next

Important note: This role focuses on adoption and outcomes—not pricing or contract negotiations. You'll protect the customer relationship while partnering closely with Sales on any commercial discussions.

About you

If you think you match at least 70% of these criteria, please apply!

Here's what we consider essential for success in this role:

• English fluency (company language, international customers)

• Proven experience as a Customer Success Manager in B2B SaaS, successfully managing complex enterprise customers with multi-year agreements and multiple internal user groups—building adoption plans, aligning stakeholders, proving ROI, and improving retention/renewal outcomes.

• Deep understanding of CSM core motions: onboarding, success planning, health/risk management, and cadence/QBR execution

• Strong enterprise stakeholder management skills—you can build stakeholder maps, identify engagement gaps, and navigate complex organizational Enterprise dynamics

• Excellent customer empathy and active listening: you use discovery-style questioning to understand customer goals and confirm priorities before proposing solutions

• Customer-first mindset with the ability to prioritize customer experience over rigid process when needed, while maintaining internal alignment

• Project management fundamentals: you can run lightweight plans with milestones, owners, dates, and risks while keeping cross-functional teams aligned

The following skills would strengthen your application but aren't required:

• Technical literacy with integrations and dev/security workflows (SSO, SCIM, APIs, webhooks)

• Experience working with DevSecOps personas—security teams, engineering leaders, and platform/tooling teams

• Change management or enablement experience: building rollout plans, training programs, and adoption strategies

The interview process

At GitGuardian, we are committed to building a diverse, equitable and inclusive workforce.

We will ask for your gender on the application page to help us understand the diversity of our applicant pool and to track our progress in attracting and hiring a diverse workforce. The information is optional and will not be disclosed to the hiring manager or the interview team and will not be considered in the hiring process. We appreciate your willingness to share this with us so that we can continue to improve our diversity and inclusion efforts.

1. Video call with a Talent Acquisition team member

To discover your professional project and evaluate if there could be a mutual match.

2. Team interview / Interview with your future manager

To know more about yourself and your achievements, and present to you the team.

3. Technical test / Business case

To evaluate your skills for the position and project yourself into the role.

4.1 Final interview with an Executive Manager

To detail our company’s vision and ambitions for the next couple of years.

4.2 References check

You can start thinking about two contacts who can attest to your previous or current professional experiences. These contacts should be as recent as possible, and we will call them at the end of the process.

Benefits

• 💰 Package that includes BSPCE

• 🍜 Lunch voucher (Swile, 9€ at 50%)

• 👟 Sponsored Wellpass (gymlib)

• 🏥 Non-charged health insurance for children (Sidecare / Generali)

• 💻 Up to €300 to improve your home office set-up

• 🌴 Yearly holiday allowance

• 🤝 Referral bonus of 4000€ for any new Guardian we might hire thanks to you

• 🎡 Team building: monthly budget dedicated to each employee that you can spend as you wish, with colleagues (latest examples to date: Michelin star restaurant, karaoke, stand-up show, kitesurfing week-end, ...)

And also...

• 🏡 Remote policy: hybrid (3 days/week at the office in Paris)

• 📈 Opportunities for career development in the long term

More about GitGuardian!

Products

• Understand how GitGuardian works in this short video!

• Want to go even further? Check out our public roadmap!

• Check out the State of Secrets Sprawl Report to understand our mission and the industry.

• Our solutions are already used by hundreds of thousands of developers in all industries and GitGuardian platform is the n°1 app on the GitHub marketplace 🔥

Clients

• GitGuardian helps organizations find exposed sensitive information that could often lead to tens of millions of dollars in potential damage.

• More than 70% of our customers are in the United States.

• Many F500 companies use GitGuardian's platform.

People

• The Guardians are knowledgeable, committed, serious, aligned with the company’s mission, and true team players: always willing to help each other grow our skill sets!

• The team is diverse and we hail from more than 20 different countries.

• We are also agile, remote-friendly, and fun people to work with.

• You will get trust & autonomy on your perimeter with a very transparent internal communication and a strong impact on the company development.