Are you passionate about helping customers and motivated by solving technical problems? Join us as we are looking for a new colleague to join our technical support team!

GetAccepts Mission 🚀

60% of all deals go dark. That's too much lost revenue. Take control and get it back with a digital sales room! At GetAccept, we believe that the essence of business lies in the art of closing deals, and we are on a mission to revolutionize how it's done.

We are reshaping the future of B2B sales as we empower revenue teams to increase win rates by engaging and understanding buyers, from opportunity to signed deal. With over 5 000 customers in over 50 countries, we are the market-leading Digital Sales Room platform globally (G2).

We believe that people matter. Without the passion, innovation, and dedication that our employees put into their work every day, we wouldn't be where we are today. Growing from 30 to 180 employees in only a few years wouldn’t have been possible without extraordinary people who believe in our vision and product.

Your team 🧡

As Tech Support, you will be part of our Support Team at our amazing HQ in Malmö. In your role, you will collaborate with various colleagues in the team and together take on ownership and responsibility for our customer support. You will collaborate closely with colleagues from both our RnD and our Sales department when it comes to solving and helping our customers whenever facing more technical support issues.

Cool. So what's the role about? 🚀

Your future responsibilities:

• Collaborate with colleagues to resolve technical issues for our valued customers.
• Engage with customers and internal stakeholders through support channels like Intercom and Slack.
• Address escalated technical cases, particularly focusing on integrations and API-related issues.
• Reproduce, refine and prioritize bugs for our RnD team.
• Gain insight into our customers' technical hurdles within our system and provide effective solutions.
• Participate in customer meetings, especially those concerning API and integrations.
• Contribute to the creation and maintenance of our technical documentation.
• Explore career growth opportunities by leading improvement projects or assuming additional responsibilities within your role.

Is it you we are looking for? 🤩

• Previous experience in a customer-centric role within technical support, preferably in SaaS/tech.
• Demonstrated enthusiasm for technology, with a keen interest in integrations and APIs.
• Proficiency in both spoken and written English; fluency in Swedish is a big plus!
• Experience in utilizing Postman or similar tools for API troubleshooting.
• Experience in reading and troubleshooting API Logs and calls (eg OpenSearch) as well as working with SSO/SCIM.
• Good understanding of CRM systems such as Salesforce, Hubspot and Dynamics.

... but most importantly; you are passionate about what you do and have a humble and curious mindset!

The GetAccept Experience 🧡

• A unique company culture: Experience the power of #teamwins in an environment that celebrates ambition, inclusivity, collaboration, and having fun along the way.
• A fantastic office: Close to the sea in Västra hamnen, Malmö, next to Turning Torso! We offer snacks and beverages during the days, as well as a gym in our own office space for those who love lunch workouts!
• A lovely team. We help each other, always strive to develop personally and professionally and we prioritize being personal and creating strong relationships!
• Great leadership. We have a high ambition in terms of leadership at GetAccept and work actively with developing our leaders. We will listen actively to direct feedback (and make changes when needed), provide anonymous pulse surveys (and work with the result actively) on a bi weekly basis, as well as prioritize employee engagement as one of our top three company level objectives!

The recruitment process consists of:

• Zoom call
• First interview
• Personality test and logical ability test
• Technical case interview
• Meeting your new stellar team

To thrive and love this position, we believe that you must be resilient, have a strategic mindset, and — like us — believe in teamwork! The entire team and our leaders look forward to on-board and support you in the best way possible when you start your new role!

We use ongoing selection for this recruitment and have no end date, so apply today!