Join a fast-growing company with a purpose! At Fastned you will actively contribute to accelerating the transition to electric mobility. We are looking for a Field Operations Manager FR-ES to join our Field Operations team at Fastned. The Field Operations team is responsible for continuously maintaining our operational stations in a perfect state to offer a reliable, safe and customer-friendly charging experience to electric drivers across our 8 markets.

Your role

As a Field Operations Manager for France and Spain, you will play a key role in the success of our mission to bring freedom to electric drivers in two high-potential markets. You will be in charge of a growing number of operational charging stations (currently about 40 in France and some to be built in Spain in 2024). Your primary focus will be to ensure that they are kept functional, reliable, safe, clean and welcoming for our customers. You will lead, supervise and grow an internal team of 4 Field Engineers carrying out onsite repairs at our stations, ensuring the highest uptime in the market. Next to that, you will be the contact point internally to all stakeholders (country and central teams), and externally to contractors and parties involved in the operations of our stations. The scope of your responsibilities will range from field maintenance to spare parts logistics, as well as bigger infrastructure projects and internal process optimization.

Your overall responsibilities include:

Team leadership

• Supervising, leading and growing a team of 4 Field Engineers (currently 2);
• Managing the capacity of your team by prioritising the jobs of the Field Engineers and dispatching them onsite in the most efficient way;
• Making sure that you and your team fully comply with Health & Safety standards and regulatory requirements, providing a safe and people care work environment to our Field Engineers on the road and on site.

Operational excellence

• Supporting your team by visiting your stations and performing regular site inspections with an emphasis on quality assurance and safety compliance;
• Opening, commissioning and being accountable for the handover process of new stations from Construction to Field Operations (with support of your team);
• Ensuring the highest uptime in your region by having your team perform chargers and systems repairs to comply with our internal timelines and contractual commitments;
• Working hand-in-hand with our central Field Maintenance, Field Projects and Parts & Logistics teams to keep our stations and equipment at the highest level of reliability;
• Handling the logistics of spare parts together with our Parts & Logistics Manager and Warehouse Specialists to optimise your team’s stock and maximise parts availability;
• Assisting with large infrastructure projects at your stations (upgrades, major repairs) together with our central Field Projects team;
• Contributing to the overall strategy and performance of Field Operations globally by taking local initiatives, sharing best practices, and tirelessly improving our internal ways of working and processes.

Stakeholder management

• Initiating, developing and growing strong relationships with third parties contractors in your region (for ex for civil works, cleaning, gardening etc.);
• Being the point of contact for the other local teams (Network Development, Location Design, Construction, Network Operations etc) within Field Operations and representing Field Operations locally;
• Collaborating with the local Network Operations responsible to supervise the operational performance of Fastned stations in your region.

In that role, you'll report to our Head of Field Operations based in Amsterdam. The role requires some regular presence in the Paris office. It also involves some days on the road to visit the stations and the team members.

Join us in being part of a dynamic, innovative, and rapidly growing company in the e-mobility sector and use your leadership skills to contribute to a more sustainable future!

Who are we looking for?

In order to be successful in this role you must be an experienced leader with a proven track record of supervising electrical maintenance technicians in a fast-paced environment. You must possess a technical background and feel comfortable overseeing electrical installations. Next to that, you must have a well rounded profile with an acute business sense, a problem solving mindset and a taste for operational excellence. You must be hands-on, proactive and a true driving force capable of bringing and keeping our biggest market to date at the top of the game compared to our competitors.

In addition, you meet the following criteria:

• You ideally possess a degree in technical or electrical engineering
• You have at least 5-8 years of relevant experience, of which at least 3 years leading a team of technicians in a similar field of expertise
• You have strong leadership skills (first line management), pride yourself to lead by example and strive to offer a safe and enjoyable work environment for your team
• You are a true problem-solver with a hands-on mentality
• You are working well under pressure, are flexible with working hours and always keep a positive can-do attitude
• You have the ability to see the big picture while keeping an eye for details
• You are structured, thorough and able to convey your ideas clearly both verbally and in writing
• You’re a team player with good communication and stakeholders management skills
• You are tech savvy and possess basic knowledge of connectivity systems
• You have a genuine interest in the energy transition and Fastned’s mission, and ideally some knowledge of the EV industry
• You are fluent in English and in French; Spanish is a plus

Our perks

We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We put a focus on work-life balance, provide you with genuine work flexibility and have family-friendly policies in place. Our benefits include:

⚡️ Stock option plan -> we believe in shared value creation;

⚡️ Electric company car with charging expenses fully covered (incl. for private use);

⚡️ A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities;

⚡️ ‘Tickets restaurant’ provided;

⚡️ Next to fun events year-round, we throw notorious Christmas parties and organise an amazing yearly trip abroad with all employees;

⚡️ Other perks include full travel compensation and the working gear of your choice.

Interested?

We would love to have a conversation with you! Apply now, send us your CV and explain in your motivation letter why you’re excited about joining our mission to provide freedom to electric drivers and speeding up the energy transition.

The recruitment process consists of 4 stages:

• A first video call with our recruiter to find out more about Fastned & our company culture;
• Interview with hiring manager Alexis, Head of Field Operations;
• Case assignment to be presented to a panel of interviewers, incl. a central Manager from the Field Operations team, and with Pierre, Country Manager France;
• Final discussion with Yannick, Director of Operations & Analytics.

If you have questions or need further information regarding your application, please contact our recruitment team via recruitment(at)fastned.nl

Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.