As a Customer Success Manager for the Southern Europe region, you will be a key player in driving the growth of our customer base and maintaining high levels of customer satisfaction.

You will drive customer success by ensuring smooth adoption, ongoing satisfaction, and optimisation of our DDI solutions and services across the entire client lifecycle.

Your ability to identify upsell opportunities will contribute to revenue growth and help maintain long-term relationships with our existing clients.

Your responsabilities:

• Foster long-term relationships with the clients and act as a trusted advisor to support their business goals thanks to expert guidance and suggestions

• Analyse clients’ feedback and data to identify potential risks, areas for improvement, opportunities, and monitor their satisfaction

• Collaborate with CSA, Sales and Product teams and provide them with clients’ feedback

• Establish CSM processes and roll out best practices

• Define, track and review KPIs

• Collaborate with the Marketing team on customer engagement initiatives

• Support the Sales team during the renewals process

Education & Experience

• Master’s degree in Business, Consulting or Engineering

• At least 5 years of experience in Customer Success Management, Account Management in a renewal business (subscription), or Consulting roles within IT/Network/Software industry

Skills and Qualifications

• Strong business acumen

• Proactive, client-centric with a strong ability to manage multiple accounts at the same time, prioritising while respecting deadlines

• Excellent communication skills with internal and external stakeholders

• Ability to turn complex technical information / use cases into meaningful business value

• Fluent in English and French, Spanish is a plus