Your role at Dynatrace

Dynatrace’s tools generate mountains of data, a lot of which clients don’t know how to make use of…that’s where you come in. You will turn that mountain of data into invaluable insight. As someone who lives and breathes data, analysis and problem solving, you will help your clients understand the right performance data, in the right context. You’ll turn that data into business altering insight which enables your client to take the right action to improve overall site performance and user experience that maximizes business outcomes.

You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture. You will deliver targeted and actionable value for 40+ clients.

Responsibilities include:

• Becoming adept with our Digital Experience components to find the important pieces of data that will help move the performance needle for your customer base
• Prioritization and organization of your top consuming customers to ensure you’re meeting their critical monitoring needs
• Looking for opportunities to help your newer customers mature with Digital Experience and expand their usage of Dynatrace
• Creating concise analysis deliverables for your clients by finding answers from the Digital Experience data through reporting, dashboarding, or technology expertise
• Focusing your efforts with a consultative mindset to identify needs across varied industry verticals
• Additional responsibilities include working with our team to improve process, identify training gaps and share ideas 

What will help you succeed

Minimum Requirements:

• Bachelor’s degree in Computer Information Systems, Computer Science, Business, Marketing, Statistics, Mathematics, Economics or other related disciplines is required.
• 3-5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way

Preferred Requirements:

• Experience in data driven analysis - excellent at working with, understanding, analyzing data
• Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud; basic understanding of Chrome Dev and Webpage test
• Proficient with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc. 
• Stellar conceptualization and communication skills.  Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions
• Operates with a customer first focus
• Proven ability to work under pressure and to handle multiple conflicting priorities
• Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades
• Thinks proactively and tries to develop solutions rather than wait for an answer
• Has a desire to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels
• Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail

Why you will love being a Dynatracer

• Dynatrace is a leader in unified observability and security.
• We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
• Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
• The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
• Over 50% of the Fortune 100 companies are current customers of Dynatrace