DNA Script

DNA Script is a leading company in the production of nucleic acids for genomic, synthetic biology and biopharmaceutical applications.

Our clean, efficient Enzymatic DNA Synthesis (EDS) technology, implemented on a benchtop instrument (the SYNTAX), accelerates innovation in life science and biotechnology through the decentralization of rapid, on demand and high quality DNA synthesis.

Our approach builds upon nature's billions of years of evolution in enzymatically synthesizing DNA, setting new standards for assembling nucleic acids to accelerate scientific discovery and DNA/RNA production in disciplines with profound impacts upon humanity.

DNA Script has a broad stable of high quality investors and is capitalized to continue its progress to full commercialization of the technology and products. We are building an organization across our two sites, in Paris and San Francisco, with the talent, skills and attitude to achieve our mission: to unlock the power of “DNA-write”.

This is an opportunity for a dynamic individual to join an international and highly skilled team, and to make significant contributions to commercializing a technology with far-reaching potential across the biological sciences and beyond.

Responsibilities:

• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repairs.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Completes timely, insightful and accurate service reporting in the service software
• Manages the service and support of a customer install base within a region but at times will cover other territories
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.
• Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Trains other field engineers and customers in the company’s system products.
• Provides user-oriented and service-related inputs to ongoing and new development projects.

Experience:

• Bachelors within the science field -- e.g. biomedical engineering, analytical biochemistry, biotechnology or similar is highly preferred
• 4+ years of experience in a similar position and/or experience as an end-user of analytical instrumentation

Ideal Candidate will have:

• Experience or expertise with Laboratory Automation solutions (eg. pipetting robots, electronics and linear actuators) and systems involving reagents and consumables
• Experience with troubleshooting and problem solving Customer service and solutions-oriented, with capability to precisely document issues, root cause analyses, troubleshooting experimentation and resolutions/repairs.
• DNA Synthesis Experience, or Utilization of Synthetic Oligos in a biochemical application.
• Extreme flexibility and time management skills
• Excellent written and verbal communication skills
• Ability to travel extensively including overnight travel as dictated by business needs

Miscellaneous

• Remote Job based in Paris offices preferably. Requires 75% travel to corporate offices and client sites throughout Europe.
• Start date: Immediate