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DHL Information Services

DHL Information Services

Senior Application Support Specialist (MultiChannel Tool)

  • Permanent contract 
  • Praha

The company

DHL Information Services

DHL Information Services

  • Artificial Intelligence / Machine Learning, Mobile Apps, Robotics, Software
  • From 250 to 2000 employees

The job

Senior Application Support Specialist (MultiChannel Tool)

  • Permanent contract 
  • Praha

This position was filled!


Deutsche Post DHL, the world’s largest logistics company with the distinctive yellow-red logo needs no introduction. Even though they are a part of it, you will not find any packages here. In DHL IT Services, they provide IT services to all divisions of Deutsche Post DHL: DHL Express, DHL Supply Chain, DHL Global Forwarding & Freight and Post, e-commerce & Parcel. They are a global IT organization with two key data centers – one in Kuala Lumpur/Cyberjaya (Malaysia) and one here in Prague.

Job description

Senior Application Support Specialist (MultiChannel Tool)Principal Application Support Specialist (Multi Channel Tool)Would you like to be part of DHL IT Services? Our Solution Support team is looking for a new team member. You will provide on-site, on-call support activities for Global BU Critical service Multi Channel Tool Application ensuring customer Service Calls are resolved within a timely manner meeting Service SQI and TRT requirements.

What you will do:
  • Act as ‘Service owner’ for a set of applications/services (as delegated by the Manager or Technician Lead), monitoring and reporting on service levels attained for these applications/services, and ensuring their continuity of service at all times
  • Receive and log requests for support from help desk, other service delivery staff and/or users
  • Prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with Service Level Agreements
  • Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production environment
  • Investigate problems and other requests for support and determines appropriate actions
  • Liaise with staff responsible for the development of system enhancements to overcome known problem

Applications you will use:
  • Windows and Linux OS
  • Multi Channel Tool
  • Oracle WebLogic Server, SQL

What you can gain

    • Great team of IT professionals and the possibility of technical development
    • An extra week of holiday (25 days/year)
    • 6 Self-sickness days/year
    • Full salary compensation for up to 10 days absence due to illness per the calendar year
    • Lunch and FlexiPass vouchers fully covered by DHL
    • On-going professional and technical training and certifications
    • A multicultural environment in modern offices
    • Pension plan contribution
    • Multisport card
    • Employee Referral Program
    • Company sponsorship of various sports and social clubs
    • Smart casual dress code In DHL ITS Prague, you will have the opportunity to be part of over 1650 highly skilled IT professionals of 67 nationalities. Would you like to develop your career in DHL ITS Prague – the largest data center operation in the Czech Republic? Start your application now!

Preferred experience

  • high school degree
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