WHY DELIVEROO

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

THE ROLE:

As a Client Partner, you'll lead a team of Account Managers, you will report to a Senior Client Partner and you will be part of the FR Local team. You will develop the strategy focusing on the Partners (Core business), grow the order volume and market share within your market, by partnering with the largest Local accounts and top local brands; optimize the Deliveroo partnership with the ambition to secure a long term relationship, bring new ways of working in high-end account management gold standards whilst managing the overall Deliveroo profitability of your strategic Partner portfolio.

You will have up to 6 people within your team, and you will be accountable for their development plan, their success and learning curve at Deliveroo; setting the right KPIs and OKRs that you think are the most relevant to monitor your market. Your role will be commercially focused, however you will work with teams including, operations, marketing, Editions and product teams to ensure we, Deliveroo, remain the most preferred platform to those local and strategic Partners.

WHAT YOU'LL DO:

1. Partner Strategy & Growth:

• Lead your portfolio strategy, ensuring sustainable growth and performance within your region

• Account manage up to 4 key restaurant partners, supporting their development and driving commercial and operational performance

• Build and deliver joint business plans with restaurant groups, identifying key challenges, defining shared objectives and implementing impactful solutions

• Define and execute a compelling commercial value proposition for your portfolio, identifying opportunities to deepen, expand and grow partnerships in a mutually beneficial way

1. Senior Stakeholder Management:

• Act as the senior point of contact and face of Deliveroo for top restaurant partners, building trusted, long-term relationships and representing Deliveroo at partner events

• Establish a strong operating rhythm with partners, including quarterly business reviews, monthly performance check-ins and regular touchpoints

• Serve as a trusted advisor to senior stakeholders, providing strategic insights on Deliveroo, competitors and broader industry trends

1. Performance & Governance:

• Set, own and deliver regional performance targets across customer satisfaction, restaurant health and Deliveroo output metrics

• Lead commercial negotiations and be accountable for partner scorecards and Gold Standards within your market

1. Team Leadership:

Support and coach Account Managers in your team to build and execute strong operational and commercial plans within your market and across regions

1. Cross-functional Collaboration:

Work closely with other commercial departments, local restaurant marketing and rider operations teams to improve efficiency, execution quality and customer outcomes

REQUIREMENTS:

• 5+ years working in commercially focused roles

• Experience managing medium-sized account management teams

• Highly analytical

• Mix of both strategy and execution experience

• Comfortable handling negotiations with business owners or C-suite operators

• Relationship-building and communication skills whether face-to-face, through phone or email

• You will be in the field often, which will require travel (depending on the needs)

• Previous general management experience, or experience running your own business would be desirable

• Fluent in French and English is required

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, hybrid remote work, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. Deliveroo France was scored 98/100 on the Gender Equality Index 2024, demonstrating our commitment to diversity and equal opportunities. All you need is a passion for food and a desire to be part of one of the fastest growing companies in an exciting space.