Wezen
Wezen

Customer Success Manager

Join Wezen as a Customer Success Manager, where you will be responsible for the success of your projects and the improvement of the Wezen platform. You will work closely with clients to understand their environment and processes, build integration plans, define user onboarding strategies, and supervise operations. Additionally, you will drive development projects, collect user feedback, check new feature quality, and suggest improvements. Ideal candidates should have a background in engineering, experience in a tech-related field, and fluency in English.

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Indefinido
Levallois-Perret
Unos días en casa
Salario: No especificado
Formación: Licenciatura / Máster
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Comprendre l'environnement et les processus des clients, élaborer des plans pour intégrer la plateforme Wezen et définir la stratégie d'intégration des utilisateurs.

Superviser les opérations et assurer le succès des projets en tant que responsable de vos propres clients.

Conduire des projets de développement avec des prestataires externes, collecter les retours des utilisateurs et fournir une analyse.

Wezen
Wezen

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Preguntas y respuestas sobre esta oferta

El puesto

Descripción del puesto

The solutions engineer team faces the following challenges: Implement Wezen for our clients and drive innovation.

Client oriented projects

Each solutions engineer is responsible for its own clients. It means that you will be responsible for the success of your projects.
To achieve so you will handle the following tasks:

  • Understand clients environment and processes
  • Build plans to integrate Wezen platform within this organization
  • Define users onboarding strategy
  • Supervise operations

Product oriented projects

Solutions engineers are also responsible for the improvement of the Wezen platform.
To achieve so you will handle the following tasks:

  • Drive development projects with outsourced providers
  • Collect users feedback then provide analysis
  • Check new features quality before the kick-off in production
  • Suggest improvements

Requisitos

Must have:

  • Graduated from an engineering school

  • Experience: from junior to 5 years

  • Great analytical skills

  • Tech Lover

  • Fluency in English

  • Ability to discuss with a wide range of profiles (Developers, Translators, Copywriters, Clients)

Nice to have

  • Fluency in French

  • Previous experience in a start-up

  • Experience using Salesforce Commerce Cloud, Akeneo or Adobe Experience Manager

  • Experience in a foreign country

Proceso de selección

  • No more cover letters!
  • One interview with a senior member of the Wezen Team
  • One interview with Wezen General Manager

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