As part of the Galileo Service Operator (GSOp) L2/L3 Galileo Mission Segment (GMS) Maintenance team at DLR , you will have the following responsibilities:

Corrective Maintenance (SW): Incidents and Anomalies assigned to L2

• Restore Service/Restore Redundancy;
• Investigate root cause/support OR assessment/OPS and L1;
• Provide way forward (HW repair, recovery procedure, escalation to AR;
• Implementation solution via SDT REQ;

Corrective Maintenance (HW) : Incidents and Anomalies assigned to L2;

• Restore Service/Restore Redundancy (installation & configuration of HW);
• Support OR assessment/OPS and L1 queries;
• Investigate root cause;
• Implement solution (via CCR if required);
• Issue of the Return Material Authorisation (RMA);
• Sending of a replacement unit (repair or new);
• Shipping to destination (GCC or GISLC);

Preventive Maintenance (SW and HW)

• Maintenance Procedures Execution as per GMS/GSMC maintenance manuals;

You will have the following qualifications and relevant experience:

• Bachelor's or Master´s degree in engineering or equivalent
• At least two years of experience in Operations or maintenance of complex ICT environments as well as in Ground systems testing and validation. 
• Experienced using Linux and Linux scripting.
• Software development and/or Software Validation experience.
• Experience with virtualization technologies such as VMWare or Docker is good to have.
• Software/Web development is a plus.
• Knowledge of network configuration and design
• Availability to support on-call service
• Active PSC (personal security clearance)
• Fluency in English is mandatory; knowledge of another European language is an advantage.