You’ll be the behind-the-scenes force that keeps our internal machine running like a dream.

From resolving operational tickets to keeping tools and systems in sync, you’ll be at the heart of our day-to-day operations, helping teams move fast without breaking things. Think of it as being the connective tissue between CX, Finance, Product, and Tech.

What you’ll be doing:

• Take full ownership of operational tickets: payments, leases, onboarding issues, access rights, and more.

• Collaborate across teams to troubleshoot flow issues and make sure members get fast, accurate solutions.

• Run scripts and regular system checks to catch problems before they escalate.

• Use internal tools (and your intuition) to trace bugs, fix inconsistencies, and spot anomalies.

• Keep dashboards, trackers, and documentation up to date, your work keeps everyone aligned.

• Identify inefficiencies, propose smarter processes, and support automation projects.

• Help QA and validate fixes using tools like Postman, logs, or small scripts.

• Track recurring issues, document root causes, and contribute to scalable, long-term solutions.

• Support the rollout and adoption of internal tools across all our cities.

In short: you’ll be the person everyone relies on when something stops working, and the one who quietly makes sure it doesn’t happen again.

You’re methodical, curious, and great at getting things done without drama. You like figuring out how things work, where they break, and how to make them better. You’re comfortable working with tools, data, and people all in the same hour.

What we’re looking for:

• 1–3 years of experience in Tech Ops, QA, Support, Internal Tools, or Automation roles.

• A problem-solver who isn’t afraid to dig into data, trace systems, and figure things out.

• Familiar with Stripe, Postman, SQL, and ideally comfortable with basic scripts (JS/Node/React is a bonus).

• Able to collaborate with Engineering without needing to be a full-stack dev.

• Comfortable switching contexts without losing your flow, tools, tickets, and team chats don’t scare you.

• Excellent written English; French or Spanish is a nice plus.

• Organized, independent, and reliable, you close loops, even when others don’t.

If you’re the kind of person who finds satisfaction in making systems smarter, leaner, and more reliable, we’d love to meet you.