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Click&Boat Group
Click&Boat Group

IT Support Specialist - M/F/NB

Join Click&Boat, a fast-growing company in the boating industry. As an IT Support Specialist, you will be part of the Helpdesk team, responsible for maintaining and managing IT equipment, diagnosing and resolving support requests, and participating in employee onboarding/offboarding. You will also work on system improvement projects, such as automating processes and integrating tools. This role offers a variety of tasks, a highly international environment, and opportunities for growth.

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Resumen del puesto
Indefinido
Barcelona
Unos días en casa
Salario: No especificado
Experiencia: > 2 años
Competencias y conocimientos
Microsoft 365
Azure
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Maintenir et gérer le parc informatique (environ 250 ordinateurs portables), diagnostiquer, suivre et résoudre les demandes de support.

Participer à des projets d'amélioration des systèmes, automatiser les processus d'intégration et de désintégration des employés.

Fournir une formation et un soutien aux membres de l'équipe, principalement en anglais.

Click&Boat Group
Click&Boat Group

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Descripción del puesto

💪 Team

You will join Click&Boat’s Engineering Business Unit, managed by Nicolas (CTO) and made up of around 30 team members.

You’ll be part of the Helpdesk team, led by Louis, and will work closely with your teammate Jason, based in Paris.

You’ll also collaborate daily with all Click&Boat employees.

🚀 Missions

At Click&Boat, the Helpdesk team’s workload follows the seasonal nature of our business. We onboard around 100 new team members during the summer season, leading to two distinct rhythms : high season (April to September) - more support-oriented and low season - more project-focused. Your responsibilities will be divided as follows :

1) Support and System Administration

  • Maintain and manage the IT equipment fleet (approx. 250 laptops) ;

  • Diagnose, track, and resolve support requests and incidents ;

  • Prepare and install hardware/software for systems and network equipment ;

  • Ensure endpoint security and data protection ;

  • Participate in employee onboarding/offboarding ;

  • Provide training and support to team members (primarily in English).

2) System Improvement Projects

  • Automate onboarding/offboarding processes ;

  • Integrate various tools into our SSO ;

  • Automate hardware inventory tracking and ensure compliance ;

  • …and more

As part of your role, you’ll travel to our Paris office once per quarter.

💻 Tech Stack

Windows, macOS, and Linux, Microsoft 365, G Suite, Azure AD

🎉 Why Join Us?

  • A variety of tasks with real impact and cross-functional collaboration — a great opportunity to gain versatile experience and evolve into other roles (security, network, etc.) ;

  • A highly international environment where English is used daily ;

  • A fast-growing, young, and dynamic team ;

  • A scale-up mindset: quick decision-making and easy access to top management;

  • A shared passion for boating: wakeboarding, paddleboarding, boat trips, and sunny beach lunches are part of our culture 😉;

  • Meal vouchers, 5 extra days off, and a free boating license.

📅 Start date: ASAP
📄 Contract type: Permanent (CDI) or VIE

Requisitos

  • You already have a successful first experience in a similar position ;

  • Fluency in both English and French (Spanish is a plus) ;

  • Strong knowledge of Windows, macOS, Linux, Microsoft 365, G Suite, and Azure AD ;

  • Excellent interpersonal skills and a strong service-oriented mindset ;

  • You are organized, detail-oriented, and able to work independently ;

  • You’re looking to thrive in a fast-growing, international scale-up? Join us!

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