The VP of Operations is leading Operations to deliver best-in-class user experience through three key areas:

Marketplace Operations

• Ownership of liquidity management between Businesses and Professionals through:

• Scaling vetting and onboarding of candidates

• Supervision to optimise missions’ connection rate

• Collaborate with PX team (product & tech) to support liquidity management operations

Customer Care

• Ticket-based Customer Support for both Businesses and Professionals, with potential evolution toward hybrid model (ticket + phone) for specific users and use cases

• Development of the CSM program to drive Professional adoption and retention

Contrat de Travail Temporaire (Interim) Operations

• We’re building a dedicated brand and offer with a unique approach that leverages “contrat de travail temporaire” for the Hospitality Industry

• Lead and build the interim operations structure from the ground up

• Collaborate with PX (Product & Tech) for a smooth and progressively automated user experience

Strategical context:

• As VP of Operations, you’ll play a strategic role in building the largest community of qualified workers with a unique proposition:

• Community experience: A place where professionals connect, share industry insights and career advice

• Professional showcase: Profiles combining skills, experiences, qualifications and peer endorsements

• Opportunities: Access to all professional opportunities matching your preferences

We’re looking for someone who has:

• 7-8 years of experience, including a significative experience as a Head of Operations/Director in a start-up/scale-up environment

• Strong track record as a senior manager in a startup/scale-up environment

• Obsessed with user experience and satisfaction

• Proven track record of scaling teams and processes while maintaining quality

• Data-driven approach to decision making and process optimization

• Excellent stakeholder management and cross-functional collaboration skills

• Knowledge of the Interim industry is a big plus

• Entrepreneurial mindset: agility, adaptability, speed and innovation

• Fluent in French and English

• First meeting in our offices

• Case study to be prepared at home and supported in our offices

• Culture & Team fit in our offices

The experience we offer

We live our values to create the best possible work experience for our employees.

Brave: We firmly believe that our employees should be paid the same for doing the same job at the same level. We have developed our internal pay scale to ensure that this is the case for all our employees. We also want the company’s success to be your success, and we’re keen to get you more involved by granting BSPCEs to all our employees.

Impact: As a company with a mission, we are committed to making a real impact on society and on our employees. We are proud to be a responsible company, involved in a number of projects linked to sustainable development and diversity (Tech Your Place, etc.).

For our employees, we have chosen to maintain their salaries during maternity/paternity leave, with all employees able to take advantage of this benefit, regardless of how long they have been with the company. We also offer an extra 4 days’ leave in the month following the return from maternity/paternity leave, to enable staff members to return to work in the best possible conditions.

Care: We see ourselves as an ‘Office First’ company, but with a flexible working environment, where there’s no need to choose between work and personal life. We offer up to 7 days of teleworking per month and for our employees who have parents/grandparents living in another country, we offer them a full week of teleworking each year so they can spend more time with them.

Enjoy: We enjoy working together not only at monthly company events or seminars, but also by learning together. We have developed career ladders for our teams, offering real opportunities to develop new skills and expertise with a view to growing into a new role via our internal mobility programme.

We take great care to ensure equal opportunities for all candidates. Every application received is considered regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health status or disability.

We are committed to building an inclusive, authentic and fair workplace. Unique and diverse perspectives are welcomed and continuous growth is encouraged. We believe that people are worth more than their CVs, so if your track record differs from the above, please apply anyway. We value and celebrate non-traditional life paths and invite you to apply if you recognise yourself in a job description or in our values.