Community Specialist F/H

At the heart of Brigad, there is the idea that everyone should have the opportunity to pursue their passion by being valued, considered and above all, free. This includes finding fulfilment in your work and career, being able to balance it with your personal life, being fairly compensated and being respected.

Brigad is proud to give to thousands of talents today, and millions tomorrow, the means to achieve this lifestyle, and we believe so firmly in our mission “To value work and make it accessible to all” that we have written it into our mission statement.

Since 2016, this ambition has materialised by providing our users with the best app on the market to connect self-employed professionals with healthcare and catering establishments for short-term missions.

⭐️ Our users are right, giving Brigad an NPS of 77/100 out of 5000 responses, and sharing how Brigad changed their lives!

If originally Brigad deployed itself in the catering (restaurants, collective catering) and healthcare sectors (care homes and clinics), tomorrow, even more sectors will be concerned: everywhere talents aren’t equipped to pursue their passion while being properly considered and free.

Brigad is currently available in the largest cities in France (Paris, Lille, Lyon, Bordeaux, Marseille, Strasbourg..) and in the UK (London, Manchester…), with the ambition to expand well beyond in France and Europe.

Exciting challenges are waiting for you: expect to discover new countries in which Brigad will expand, new industries, a top-notch product, a fast-paced development, and above all a solid team united around a truly concrete and positive impact on our daily users’ lives. A spirit that can, also be found on Glassdoor and the grade of 4.7/5.

Does this sound like the perfect fit for you? Great! Feel free to apply and let’s talk about it. ✨

→ Your mission

You’ll be part of the Community team, within the marketing team.

The role of the Community Specialist is to increase the retention, activation & engagement of users of both talents in the UK and France through community actions.

As a Community Specialist you will be responsible for helping talents to engage with Brigad by organising community events, focus groups, online events (webinars).

You will report directly to the Global Community Manager.

→ Your responsibilities

More concretely, your role as Community specialist will be to :

• Engage with online / onsite self-employed communities to facilitate brand awareness, engagement and retention.
• Organise regular community events across different cities : Paris, Lyon, Lille, Bordeaux, London & Manchester
• Increase the impact of Community actions on talents engagement & retention. To do so, you’ll have to build concrete objectives and key metrics to measure your success.
• Build and organise webinars, online events and focus groups according to talents’ needs and availability.
• Observe the impact of each of your actions: analyse attendance rate, retention rate. All of this by testing new channels of communication and targeting new segments.
• Contribute to the planning of the community strategy for new cities opening.
• Create meaningful and quality content: newsletters, community emails, invitations etc.
• Work with different webinar and event tools
• Always making sure actions have a measurable impact and correspond to users’ needs.

If you …

• Are native-level fluent in French and have a very good level of English (Brigad is an international environment where English is our daily communication language)
• Already have a first experience in community management, customer care, community experience
• Are a people person: you’ll constantly interact with users so having excellent social skills are essential.
• Are extremely organised and have a strong attention to detail
• Are curious, dynamic, and autonomous. You will need to manage your own topics and like working in an independent way.
• Are a real team player (you will have to work with the marketing team but also many other teams)
• Are looking for an awesome mission to work for, in an international fast-growing environment

… Then apply quickly! We look forward to meeting you! Here are all the other advantages by joining us

🏢Beautiful offices in the heart of Paris (Sentier)
🎉 Off-site events and regular afterworks
👫A young and innovative team
💸An attractive and uncapped package
🍕Restaurant tickets on your Swile card (4,25€ per day worked)
⚕️The Alan mutual fund 50% supported by Brigad
🏋 Preferential rates on your Gymlib subscription
💻 A Macbook
🏠 Possibility of remote
📈 Coaching sessions in 1:1 every week / Regular Manager Training
🇬🇧 Weekly English and French lessons offered by Brigad
☮︎ A caring environment (Glassdoor rating: 4.7/5)
🍳Discover the Brigad experience by putting yourself in the shoes of one of our users for a day

Brigad guarantees equal opportunities to all candidates. Each application received is put into consideration regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health or handicap.

Brigad’s fundamental values guide us each day in order to tackle those challenges with consistency and build an extremely strong culture:

• Brave : Be bold and make courageous moves.
• Impact : Do things that make a real difference.
• Care : Pay attention to all the people around you.
• Enjoy : Love what you do and have fun

1. A first call with our Talent Acquisition team
2. An interview with Pauline, Global Talent Community Manager
3. A case study to prepare at home
4. “Company fit” interview with Brigad employees as well as with a member of C-LEVEL
5. Welcome aboard !