ENTER THE GAME

The Customer Service Agent interacts with customers in response to enquiries and complaints relating to our products and services, as well as implementing proactive measures to ensure customer satisfaction. Customer contacts may be received through e-mail, chat or any other communication tool. In addition, the Agent is responsible for ensuring that communications made by the company are in a format that is correct and legible for all of our customers.

YOUR ROLE AT BETCLIC

In this context, your duties are:

• Acquiring a good understanding and knowledge of our products, including the specific functions of poker, sports betting, casino, live casino, bingo, and games, as well as the tools used for each product.

• Assisting our customers with financial, functional and technical problems and enquiries to closure.

• Working rotating shifts or specified hours to handle the daily customer support workload.

• Being up-to-date with promotions, competitions and special offers that we promote to our customers.

• Creation and maintenance of standard responses to frequently asked questions and upcoming situations.

• Reporting of urgent matters such as downtime and multi-user problems to third parties, Team Lead, and the Customer Services Manager.

• Requesting assistance with requests that one is not able to solve him/herself and escalating where necessary.

• Assisting the Risk & Fraud and Finance Departments with fraud checks and processes.

• Assisting the Team Lead, the Customer Services Director and Product Managers in marketing campaigns conducted through email, telephone, the website, or any other type of media.

WHO ARE WE LOOKING FOR?

Employees with a good dose of humour, respect and kindness, a little zeal and a real passion for their profession!

This job is for you if:

• You have proven experience in a Customer Service environment.

• You have experience in working in a co-operative team environment.

• You have written/spoken French skills at a native level.

• You have excellent command of English in order to work in a multi-cultural environment.

• You have excellent verbal, written and interpersonal communication skills.

• You have excellent computer literacy skills, especially in web-based applications.

• You have strong administrative skills, with attention to detail.

• You have a keen interest in iGaming or a willingness to learn.

• You are Customer Service focused.

• You have excellent communication and listening skills.

• You are results and target focused.

• You have strong sense of initiative.

• You can keep confidential information.

• You are reliable and a team player.

• You are enthusiastic and patient.

• You are committed.

WHAT CAN YOU EXPECT?

• Travel & Leisure benefit up to €600 per year.

• Fitness benefit up to €30 per month.

• Meal allowance.

• Private health insurance after 6 months of employment.

• Private pension scheme after 6 months of employment.

• Relocation package.

• Hybrid work arrangement from Malta.

• Possibility to work remotely from home country for few weeks per year.

• Constant focus on skills development with a personalized annual training program.

• Career development in an international environment.

And the opportunity to work in a friendly, youthful and fun atmosphere!

WHAT ARE THE RECRUITMENT STEPS?

If your application is selected, you will be contacted by a HR member, then you will have to fill out a mandatory writing test and a quick questionnaire.

You will have an interview with the Customer Service Team Leader and one member of the HR team.

And then you will have a feedback in the coming days.

Indefinite position to be filled as soon as possible in Sliema, Malta

Betclic Group - Tagliaferro Business Centre, Level 3, Gaiety Lane, Sliema SLM1551, Malta