BatvoiceAI is looking for a Junior Support Engineer to assist with daily tasks and operations, thus ensuring our solutions keep running smoothly.

The position

This position is focused on RUN, as opposed to BUILD, for both applications and infrastructure. It involves various tasks such as:

• handling incidents: initial diagnosis and short-term actions

• handling customer support requests

• using and improving monitoring and alerting tools (e.g. Grafana)

• daily checks: ingestion pipelines, application response time, etc.

• other routine non-automated responsibilities

• help with automation, security checks and deployments

The Environment

• We are a fully remote company, though we do make physical offices available if you prefer those.

• We do not measure seniority by years of experience, but in terms of results and ability, leading to rapid advancement opportunities. As part of your career path within BatvoiceAI, this growth could later lead to joining the BUILD team as a DevOps or backend engineer.

• We offer comprehensive healthcare coverage through Alan for you and your family (50% participation).

• From their second year onward, team members who demonstrate strong commitment and motivation may be granted stock options, reflecting their contribution to BatvoiceAI’s long-term success and journey.

Training

You typically completed 2 to 3 years of post-secondary education in I.T. or acquired an equivalent level through self-teaching or experience.

Professional experience

You have at least a few months of experience within a company (e.g., internships); no references are required.

Mandatory skills

Soft skills: patience, perseverance, a willingness to learn and attention to detail.

You should be comfortable with:

• the English language

• Linux (core notions, command-line usage, scripting, setting up services)

• SQL (we currently use PostgreSQL)

• the most common network protocols (TCP/IP, DNS, HTTP, TLS, SSH/SFTP)

You should also be familiar with the different tiers of a modern web application.

Nice-to-Have Skills

• French, as this is the language of our clients

• Basic understanding of AWS

• Basic understanding of Docker/Podman and Kubernetes

• Being comfortable with Git

• Ability to read Python code

The entire recruitment process (including the steps we take internally) is documented in our Public Handbook. The short version looks like this:

1. Your CV and Cover Letter are reviewed by Engineers.

2. Bidirectional technical interview with Xavier, Senior Engineer.

3. HR interview and Culture Fit with Maxime, our CEO.

About the technical interview

• Focus on mandatory skills.

• Prepare a terminal emulator, an SSH client and an ed25519 SSH public key.
  OR
  Prepare to tell us about your favorite OverTheWire wargame/level.

• Keep in mind the way you approach a problem is more important than actually solving it.