Customer Consultant Job Description

hear.com is looking for a Customer (Sales) Consultant to further strengthen our sales team here in South Africa.

At hear.com, we believe that everyone should hear well to live well. We are driven by our mission to bring high quality hearing care to anyone, anywhere, and changing our customers’ lives through better hearing. As the fastest-growing hearing care company in the world, we are now on an exciting journey to scale our South African business from a start-up to a market leader.

Join us now, as we are shaping this fascinating, tech savvy consumer healthcare space!

About the role:

We are looking for highly motivated, independent, and empathetic customer consultants to grow our business within the South African market. At 3 years old we are a small team with big ambitions: to be THE go-to hearing care company in South Africa. You’ll be joining our team with offices in Cape Town and Johannesburg, working in a close-knit, start-up environment. You will be responsible for guiding your customers through the full hearing care journey, from the first step (a detailed telephonic conversation) until they are 100% satisfied with their hearing aids. You will be given continuous coaching, support, and the tools you need to thrive, as we scale our South African business from start-up to market leader.

Your responsibilities:

• Provide our customers with detailed telephonic consultations, understanding the customer’s needs and lifestyle
• Develop individual solutions based on the requirements of the customer
• Provide knowledge and in-depth advice for hearing loss and hearing aids
• Schedule appointments with customers and our partner providers
• Build strong, trusting relationships with our customers and partner providers
• Manage your customers journey from end to end, following up, offering support, and troubleshooting until your customer is 100% satisfied with their hearing aids.

Your profile:

• 2+ years experience in healthcare or other consumer-facing sales (e.g. tourism, healthcare tech sales)
• A 3-year tertiary qualification
• Native/Bilingual efficiency in Afrikaans and English
• Previous experience meeting sales targets/goals/KPIs
• Having the ability to sell while offering empathy and care
• Structured and able to manage and support a pipeline of 60+ customers
• Sincere willingness to learn, grow and adapt
• Genuine desire to improve people’s lives through sales and customer service
• Excellent communication and people skills.
• Authentic, positive and likes to have fun at work.

What we offer:

• A hybrid office model (Cape Town and Johannesburg)
• A chance to shape the future of a health-technology leader
• A team with a focus on growth, coaching and training
• A unique content-driven, top-performing and tribe-type work culture
• A high degree of autonomy and responsibility from day one
• An open-minded working environment that fosters creativity
• Excellent salary package with entrepreneurial incentives
• We strengthen our team spirit with regular online and offline team events and an annual off-site

About audibene/ hear.com:

audibene/ hear.com is one of the fastest-growing health-technology companies ever. Our unique digital business model has revolutionized the industry and the way hearing care is provided. Since we started our journey in Berlin in 2012, we have scaled up our team from 2 to over 1200 people in 8 international locations from Denver to Seoul. Driven by our belief that every person should hear well to live well, we have helped more than 200,000 customers to bring the joy of life back.

Join us on our mission to transform the hearing care industry and change people’s lives!