Customer Success Manager

Resumen del puesto
Indefinido
Paris
Salario: No especificado
Fecha de inicio: 25 de octubre de 2023
Unos días en casa
Experiencia: > 2 años
Formación: Licenciatura / Máster
Competencias y conocimientos
Contenido generado
Foundation

APIDAY
APIDAY

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El puesto

Descripción del puesto

After raising a big seed round from prominent European venture capital and impact firms, we are looking for a Customer Success Manager to join our team in Paris. The management team is experienced, ambitious and gathers serial entrepreneurs, investors and data scientists.

You will work directly with the Head of Customer Success, helping Apiday deliver a best in class customer experience. This is a unique opportunity to join a fast-growing tech company determined to make a strong positive impact on the world.

As a member of the Customer Success team, your role is to be the greatest ally for our customers in achieving their sustainability goals. Since our industry is still in its infancy, our customers require extra care and guidance, and the Customer Success team plays a critical role in providing that support.

You will have the following key responsibilities:

  • Ensure that customers use our solution in an optimal way by being their first point of contact. Customer satisfaction is your primary goal!

  • Help set up key Customer Success processes, from initial onboarding to post-project follow-ups

  • Understand in detail the needs of our customers and proactively collect their feedback to feed the product roadmap

  • Onboard our new customers and make them feel at home from the very beginning.

  • Be responsible of your own portfolio of clients and achieve best possible customer satisfaction score (NPS, CES)

  • Maintain customer engagement by providing training on how to best use Apiday.

  • Increase your portfolio revenue by promoting existing and new features

  • Team up with ESG and Data team to ensure best in class customer support

  • Work alongside the Product team to build a seamless customer feedback loop and continuously improve our product.


Requisitos

  • Prior significant experience in a customer facing role, ideally within a B2B SaaS business.

  • Empathetic and positive mindset, always striving to understand and meet the needs of customers to ensure their satisfaction with Apiday.

  • Problem-solver with a creative mindset, you will play a critical role in helping to build the best possible customer journey, with efficient internal processes.

  • We place a high value on diversity. As such, we are seeking a native English speaker, given that English is our primary language of operation. Knowledge of conversational French would be a plus, especially because we are Paris based.

  • Interest in sustainability in general is a plus but not critical given our internal training materials.

  • Strong desire to work for a purpose-driven tech startup in a dynamic environment.

What we offer

  • Competitive remuneration depending on profile + equity (BSPCE)

  • In-depth training on ESG and sustainability topics

  • Great office location in central Paris

  • Blue-chip health insurance through Alan

  • Subsidised meals and transport with Swile

  • Regular team outings

Equal opportunity employer

Apiday is proud to be an equal opportunity employer with a clear vision: to be the place where a diverse mix of talented people want to come, to stay and do their best work. Promoting diversity, multiculturalism and inclusion is at the foundation of what we do. All qualified applicants will receive consideration for employment without regard to any of the fascinating characteristics that make us different.


Proceso de selección

  • Screening call with Charles, Head of Customer Success (30”)

  • Technical interview with Charles (45”)

  • Case study to prepare at home

  • Restitution of the case study with Charles and Marie, CSM (60”)

  • Validation call with Charles, COO (30”)

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