Aircall
Aircall

Customer Success Manager - UK Market

Resumen del puesto
Indefinido
London
Salario: No especificado
Unos días en casa
Competencias y conocimientos
Capacidad de comunicación
Aircall
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Aircall
Aircall

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El puesto

Descripción del puesto

Based in London we are looking for engaged and passionate Customer Success Managers to work on the UK market.

About the team:

Customer Success is at the heart of Aircall. We are looking for a tech-savvy individual with strong relationship building skills that is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base to ensure they help their businesses grow with Aircall!

Your mission @Aircall:

  • Grow and nurture a portfolio of clients for the UK market by understanding their goals and need and identifying opportunities for growth to realize cross-selling and up selling.
  • Maximise your portfolio’s expansion while minimizing churn risks and contraction and impacts on customer satisfaction
  • Own and manage renewal activities to execute a timely and profitable contract renewal
  • Gather customer product feedback to help shape and define the product roadmap
  • Develop and automate our processes, practices & tools
  • Bring in new ideas to delight our customers
  • Be the main point of contacts of our customers to inform the customers about product releases

    • A little more about you:

  • Excellent verbal and written communication skills.
  • Fluent English is a must.
  • Passion for consistently providing excellent customer experience.
  • Comfortable managing several tasks and issues in a fast-paced environment.
  • Previous experience in a sales and/or CSM position is preferred.

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