Company Description

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality. 

Accor Tech & Digital, jobs in the tech field where intelligence is above all human! 

Job Description

Accor Tech & Digital is the innovation and technological transformation lab of the world leader in hospitality.

Our teams, known as Heartists®, bring together the best of hospitality with the best of tech and digital. Our ambition is to provide our customers with personalized, memorable, and sustainable experiences.

Here, we create new ways to travel within each of our 5,500 hotels, connecting closely with our 100 million clients in 110 countries.

Here, we are at the heart of an incredible playground for technological transition and the design of digital products and services for our customers and hotel teams.

Here, your scope will know no boundaries;

So join us and dare to make an impact on the world!

Here is where your greatest challenge awaits you: 

The Director Global Revenue Management Services is responsible for monitoring, analyzing and validating the impact of strategic Revenue Initiatives, ensuring the long-term success of our global RM strategy roadmap. ​

This role combines strategic thinking, analytical expertise, and strong stakeholder management skills to continuously optimize innovative revenue strategies to drive sustainable RM Strategy performance impact. ​

The position requires a blend of strategic vision and advanced analytical capabilities to ensure revenue strategies are effectively executed and integrated across the global RM landscape. It requires effective coordination of cross-functional team collaborations and support of leadership and stakeholders in evaluating business strategies. This also involves setting long-term goals, managing risks, and driving businessand project impact.​

The role involves handling data and statistics from various sources such as PMS, TARS, RMS, Excel shared tools, and market and distribution files, in addition to collaborating closely with providers, key stakeholdersand cross-functional teams and Bus across the group. This involves overseeing the development and implementation of performance management frameworks, tools adoption, utilizing key performanceindicators (KPIs) and dashboards to monitor progress and identify areas for continuous improvement. ​

Your mission: 

Steer the Global RM Service Strategy & Governance​ 

• Define and continuously evolve the global RM Services strategy, ensuring alignment with Accor’s commercial priorities.​

• Standardize service models across RMOD, centralized services, temporary staffing, and pre‑opening support.​

• Develop clear positioning and use‑case criteria for each RM service type.​

• Lead cross‑regional alignment to ensure consistent global execution.​​

Operating Model Design & Optimization​

• Build and maintain service blueprints, SOPs, SLAs, delivery processes, and KPIs for RM services.​

• Support business units in their transition of scope, and approach to service delivery​

• Work with the RM System team to ensure RM tools, systems, and reporting frameworks meet service delivery needs.​

Performance Management & Service Quality​

• Establish global performance dashboards and metrics for RM service outputs.​

• Review service‑level performance across Business Units and drive corrective action plans when needed.​

• Benchmark workload, productivity levels, and portfolio sizing for centralized RM roles.​

Cross‑Functional & Regional Collaboration​

• Serve as a strategic partner to Regional RM Directors and Regional RMs, ensuring they are equipped with the right tools,processes, and structures to deliver RM services.​

• Coordinate with Brand, Sales, Distribution, and Performance teams as part of transversal commercial initiatives.​

• Act as global escalation point for major RM service issues impacting commercial outcomes.​

Capability Building, Training & Knowledge Management​

• Partner with RM Culture and Business Unit teams to define RM service competency frameworks and certification paths forAccor Revenue Managers.​

• Support Business Units with onboarding frameworks for centralized RM roles.​

• Champion best‑practice sharing, service excellence rituals, and continuous upskilling across regions.​

Transformation & Change Leadership​

• Lead strategic initiatives that enhance RM service scalability, automation, and operational simplicity.​

• Contribute to global transformation initiatives linked to the evolution of RM and broader commercial practices.​

• Manage cross‑functional workstreams driving the evolution of RM service models.​

And you? 

• 10+ years of experience in hospitality revenue management​

• Strong understanding of pricing, forecasting, segmentation, and strategy execution​

• Demonstrated experience managing centralized RM operations or service delivery teams.​

• Proven track record in designing or improving operating models, service processes, or RM frameworks.​

• Fluent in English; additional languages (French, German, Spanish) are a plus​

• Excellent communication, facilitation and change management skills​

• Strong stakeholder management across global and regional levels, with ability to lead through influence ina matrix organization. ​

• Strategic thinking combined with operational rigor​

• Strong organizational and project coordination abilities​

• Comfortable working independently and collaboratively in a dynamic environment​

Additional Information

Accor dares to impact: 

- the world  

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents. 
• We adopt a continuous improvement approach to reduce the impact of digital on the environment across all our projects.

- your career:  

• We enable all our employees to manage their work-life balance and offer them the means to shape their work environment according to their preferences. 
• Training and career paths are defined both individually and collectively, allowing us to grow together on a daily basis. 

- Specifically, at Accor Tech & Digital:

• Remote work available several days per week from France, with flexible work options: work from home, from our offices, or even from our hotels and coworking spaces through Worklib.
• Every Wednesday afternoon, dedicate your time to deep work and personal development.
• Work in a multicultural and English-speaking environment.
• Continuous improvement & training: hackathons, exceptional technology partnerships, dedicated talent management, certifications and a dedicated learning platform.

and also,

• ALL - Heartist® Program: unforgettable stays and experiences at all Accor locations and partner venues worldwide. 
• Heartist® for Good Program: commit to supporting an association of your choice from those available on our volunteering platform (1 day offered per year by the Group during your working hours). 
• An Employee Social Committee (CSE) supporting the financing of your cultural and sports activities. 
• Sustainable Mobility Package for the use of eco-friendly transportation or access to a company bike program in partnership with Zenride.
• Coverage of urban public transport subscriptions between home and workplace, in accordance with the rates set by French law “Loi Finance”.
• €11 meal vouchers.
• A mandatory health insurance plan funded at 50% by Accor without additional costs in case of enrollment of your dependents. 
• Attractive working conditions with collaborative workspaces, restaurants, and recreational areas as well as wellness and sports facilities, on-site or through Gymlib.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We know how to adapt to the specific needs of our employees, including those with disabilities.

We encourage all applications, regardless of gender, so go ahead and apply!

Recruitment is all about people!  

Is this mission appealing to you? Apply, and we will offer you: 

1. A meeting with our recruitment team to present the essential aspects of the position to you or guide you towards the role that may suit you. 
2. An interview with the team manager responsible for the role you are interested in.  
3. For some roles, you might also be required to complete an assessment (use case and motivation questionnaire. 
4. A final interview with our Human Resources team to discuss our Group’s culture, work environment, training program, career prospects, as well as various benefits offered by the Group. 
5. A personalized feedback. 

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