As a Product Ops Manager you will be leading strategic projects to help monitor and improve the performance of our product team. Your objective is to:
* improve monitoring of our product performance (i.e., stickiness, adoption, health score, NPS) and on our squads performance (i.e., velocity, SLA)
* improve the processes of our Product Squads (i.e., clients’ feedback, roadmapping, features delivery process, tooling)
* support a fast-paced scaling Product team (i.e., consistency of practices, onboarding)
You will be working closely with the Director of product and CS operations, the VP product and our product squads.
Within 1 month, you will:
Go through the onboarding processUnderstand our product offering through trainingsMeet the teams you will be working with: Operations, Product managers, Product designers, Product Marketing managers and Customer Success teamsWithin 6 months, you will work on:
Monitoring of the performance of our productDefine and implement the KPIs to monitor the platform usage (i.e., adoption, stickiness)Work with our Data team to create clear dashboards to create transparency on these KPIsAudit our product health score and work with customer success to improve the predictability of product related churnSupport PM in designing their roadmaps to fit market and clients’ needsDesign processes to optimize and support features prioritization with data-driven criteria on our roadmapping toolImprove qualitative feedback gathered through CS team, In-app tool, PM discoveries with clientsAnalyze Squad performance (i.e., velocity, SLA) and identify improvement opportunitiesSupport Design team in improving usability of the Product (define and implement KPIs, create dashboard) in partnership with design leaders and user researchWithin 12 months, you will:
Design of product managers’ career pathsAlignment of practices within the teamsContinuous monitoring of product performanceThe Skills Set
Fluent in English Strong analytical skillsStructured thinkingSelf-driven3 years in a top management consulting firm or in a Product Operations team of a fast-growing SaaS scale-up would be highly appreciatedEnthusiasm for our culture explained here: https://bit.ly/Convexity_360LWhat We Offer
Compensation: Competitive package (including a variable component and equity)Benefits: Work From Home perks, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parentBalance: Flexible hours, full remote work possible anywhere in FranceInternational team: Offices in London, New York and ParisCulture: We are powered through our culture called Convexity (you will hear this a lot). We are strong-believers in documenting our process, sharing continuous feedback and having low authority. A framework to make you successful - Envision what's it like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/Interview process
Call with our recruiterDiscovery meeting with team coachCase-study with team coach & team membersClarification meeting with other team membersCulture-fit interview with one of our co-foundersOffer!
